Hi, my name is Bryan, please allow me a few moments to catch up on your conversation so far.

I actually haven't entered in the issue.

Hello Michael, I hope you're having a wonderful day.

What can I resolve for you today?

I have a buyer that has requested a return. Item 115405504139

Is this for the NEW RAWLINGS OFFICIAL LEAGUE BASEBALL ROLB1Y CORK RUBBER PILL LEATHER?

For some reason, the buyer thought he was buying 12 baseballs even though the listing is clearly for 1 baseball.

YEs

Yes to your question

Thank you for confirming.

I am already out $15 which was the cost of shipping for this item. I won't get that reimbursed by UPS.

I only charged them $7.99 for shipping.

I don't know why your buyer would think that they weer buying 12 balls. That's kind of funny.

I do understand that are concerned for the shipping fees for this item. No worries, you got me now on the line. Let's see what I can do to help you today.

It is but they don't think so. I always try and put a very detailed description of my items so that everything is clear.

The guy was a bit snippy in his message to me..

I see, I'm sorry you've had this experience,Michael. It's not the norm and it's certainly not what we ever want our customers to deal with.

Thanks for explaining what happened. I’ll need a moment to review all the details. Can I put our chat on hold for 2 minutes while I do this?

Sure.

Thank you for patiently waiting Michael.

May I know how would you like eBay to resolve this for you?

Well I would like to not lose both the sale and the shipping costs. I realize once I get the item back, I can relist it but I won't recoup my costs in this.

I see.

With that, would you like a coupon instead Michael?

How does that work?

Well basically, it will be issued on your account and you can use it to purchase any item.

I can request a coupon for you of $15.

So if I accept the return, they would get a label and return the item and then get refunded once I get it back? I would get to keep the credit coupon?

With that, you will have to provide your buyer a prepaid label.

After you have confirmed that you have received your item back. That will be the time for you to refund.

I highly suggest that you don't refund the buyer if you don't have the item back yet.

I can request the coupon as early as now.

I have already paid $15 to ship the item the first time. I shipped it on my account and will not get it back. If I have to make another label, the coupon is going to be used up on that.

Used on the econd label

second

You don't have to worry. The coupon will only be used for buying, not for shipping labels.

But if I have to provide a label to the buyer, then I am out the cost of that label as well.

Is there an option for the buyer to pay for the return? Especially since this was their fault.

With that, you can ask your buyer to do so.

Ok.

So would I accept the return and then just tell them that?

But normally, for this kinds of cases being opened, the seller has to provide a label. But, of course. You are still allowed to ask your buyer to cover for the return cost.

That is correct!

So what happens if I accept the return?

I mean, does it make me send them a label or is it just kind of a status for the order?

I've never done one of these before.

That is both true.

Like I said, you can ask your buyer to cover the cost for the return label.

It is also a status for this transaction.

How would I get the buyer to pay for the label? I can ask them but do they need to use a label provided by Ebay?

Don't worry Michael. That is my job as your assistant for today. So, if you are unsure about that action to take. Don't hesitate to contact us.

They can purchase a label outside of eBay.

But they can also do it here on eBay as well since we advertise different kinds of label.

I am in the process of messaging them now but haven't sent it. I just want to make sure I am saying the right thing.

No worries.

I'll be guiding you if you need further assistance.

Have I fully addressed your concern for today?

I thinks so. How will I get the coupon?

You will see it on your summary page.

Is it there now?

Please do know that coupons will be approved within 3-5 business days.

Oh ok.

Rest assured that I have already sent the request to my supervisor.

Perfect!

If I do not see it, would I just message back here again?

Of course!

We will be more than happy to assist you again..

Ok. I am going to finish messaging the buyer and hope they are not grumpy. Ha

Let's hope for the best!

Is there anything else I can answer regarding this concern?

I don't think so. I will let someone know if anything more is needed later on if that happens to be the case.

Awesome! again my name is Bryan, I'm gladly confident that I was able to help and provide the best assistance with resolution for you today. Thank you so much for being the best part of eBay! Take care and have a great day ahead.

Thank you for using eBay live chat. I will close our chat now. Have a great day ahead.

Chat ended by bishop12565