COMPLAINT ACTIVITY REPORT  Case # 37092462	BBB Serving Western Michigan

Consumer Info:	Borcina, Joy	Business Info: LLPS, Inc.
	127 PLACID DRIVE  	 	400 Capital Cir SE Ste 18 # 309 
	Caroga Lake, NY  12032		Tallahassee, FL  32301-3839
	239 826-8500 239 286-8500		877 321-4144
	joyborcina@iclould.com

Location Involved:	(Same as above)

Consumer's Original Complaint :
I sent a check for $150.00 to this Company thinking it was a Government office to register my Annual Report.
I received a document in the mail, I was led to believe that this was a document from 
a Government Agency, I sent a check for $150.00 which is the cost to register a Corporations Annual Report.  I received a call from my Accountant to say that it had not been registered and I could face a fine of $400.00.  I then had to pay my accountant another $150.00 plus an additional $50.00 to register the report.  
When I researched the check cashing it was documented that it was deposited remotely in the State of Michigan.  I contacted Sunbiz.org at the Tallahassee location  they said that no payment had been received.  Under further investigation I found out that this company has scammed other individuals for the same issue.  I'm a truck driver so when I finally got home in the mail was a flimsy binder and paperwork dated 5-8-2020 regarding papers for A Corporate Minute book.  at the the bottom of the page it states :
Notice: The preparations of minutes of annual meetings does not satisfy the requirement to file the annual report required by Florida Business Corporations Act 607.1622. The annual report and instructions may be found online.
I can't believe that this Company can blatantly operate in this manner.  
I just want my $150.00 back and will gladly return the Minute Book ( Binder )
My check of $150.00 was cashed 5-8-2020 

Consumer's Desired Resolution:
A return of what I paid $150.00 

BBB Processing 

06/11/2020	  web	BBB	Case Received by BBB
06/11/2020	  web	BBB	Case Reviewed by BBB
06/11/2020	  Otto	EMAIL	Send Acknowledgement to Consumer
06/11/2020	  Otto	MAIL	Notify Business of Dispute
06/18/2020	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. By law, all corporations organized under the laws of the state are required to retain certain documentation regarding shareholders and director meetings. The product we offer is a corporate record book for the purpose of electing corporate officers and directors, without a meeting. Election of directors must occur, in most cases, on an annual basis. Each corporation is also required to have certain officers.  We are a document preparation service that prepares corporate documents to fulfill these obligations. The service we provide may be provided by an attorney or accountant, but generally at a higher cost. Our mailings clearly state in bold and in capital type on the envelope and throughout the mailing that we are not a government agency and do not have a contract with the government to provide this service. Our services do not include the preparation or filing of any state registrations, renewals or annual reports for the corporation. This is a separate action that is done directly through the state. Regardless, we have a full refund policy for any of our products that are returned. The Corporate Records book may be returned to the address on the front cover of the binder. Upon receipt of Corporate Records book, we will process a full refund. If there are any additional questions or concerns, please contact our Customer Service department at 888-408-0886. We do regret any misunderstanding or any inconvenience that may have occurred.