COMPLAINT ACTIVITY REPORT  Case # 37098485	BBB Serving Western Michigan

Consumer Info:	Carmenates, Margarita	Business Info: LLPS, Inc.
	9400 SW 91 STREET  	 	400 Capital Cir SE Ste 18 # 309 
	Miami, FL  33176		Tallahassee, FL  32301-3839
	305 796-5944 786 427-7555		877 321-4144
	carmenates.margie@gmail.com

Location Involved:	(Same as above)

Consumer's Original Complaint :
The Company is impersonating a government agency.
The Company is impersonating a government agency.  This company sends business documents requesting a $150.00 fee to receive a corporate minutes books. 

Consumer's Desired Resolution:
I would like to request a refund for all the years that I have paid this fee to them, which is several years. 

BBB Processing 

03/29/2021	  web	BBB	Case Received by BBB
03/29/2021	  web	BBB	Case Reviewed by BBB
03/29/2021	  Otto	EMAIL	Send Acknowledgement to Consumer
03/29/2021	  Otto	EMAIL	Notify Business of Dispute
03/30/2021	  WEB	BBB	RECEIVE BUSINESS RESPONSE : We apologize for any confusion. By law, all corporations organized under the laws of the state are required to retain certain documentation regarding shareholder and director meetings. The product we offer is a corporate record for the purpose of electing corporate officers and directors. Election of directors must occur, in most cases, on an annual basis. Each corporation is also required to have certain officers.  We are a document preparation service that prepares corporate documents to fulfill these obligations. The service we provide may be provided by an attorney or accountant, but generally at a higher cost. Our mailings clearly state in bold and in capital type on the envelope and throughout the mailing that we are not a government agency and do not have a contract with the government to provide this service. The only way someone would be confused is if they didn't read the order form they were signing. Regardless, we have a full refund policy for any of our products, recently purchased, that are returned. Our records indicate that the most recent order was placed on 2/25/21. The Corporate Records book may be returned to the address on the front cover of the binder. Upon receipt of Corporate Records book, we will process a full refund. AUREMAR CONSULTING, INC., (same address as above), has been added to our Do Not Contact lists so that future contact will be halted. We do regret any misunderstanding or any inconvenience that may have occurred.