COMPLAINT ACTIVITY REPORT  Case # 37099013	BBB Serving Western Michigan

Consumer Info:	McClaren, Colleen	Business Info: LLPS, Inc.
	5301 ROYALWOOD RD APT B203  	 	 
	N Royalton, OH  44133		  
	440 724-4578        -		877 321-4144
	herongrace@att.net

Location Involved:	(Same as above)

Consumer's Original Complaint :
(Complaint taken over the phone by Cleveland, Ohio BBB staff, LST, on 04/28/21.)***Consumer received a letter from Company saying she owed $79.25 and must respond by 05/21/21.

Consumer's Desired Resolution:
DesiredSettlementID: Other (requires explanation)Consumer has not done business with Company and wants an explanation of the letter and alleged debt. 

BBB Processing 

04/28/2021	  web	BBB	Case Received by BBB
04/30/2021	  Otto	BBB	Case Reviewed by BBB
04/30/2021	  31sl	EMAIL	Send Acknowledgement to Consumer
04/30/2021	  Otto	EMAIL	Notify Business of Dispute
05/03/2021	  WEB	BBB	RECEIVE BUSINESS RESPONSE : According to our records, we have no record of doing business with this claimant. Our company would only send out "bills" to customers who have requested it. It is possible that the claimant has received a solicitation from our company. However, it is unlikely as we do not have any products/services that total the amount that is mentioned. More information is needed, such as company name and address as well as the "keycode" off of the mailer as this is a unique identifier for the record in our systems. The complainant may contact our Customer Service department at 877-321-4144 with their concerns and questions. As it stands right now, we believe this complaint has been assigned incorrectly to our company and needs to be forwarded to the appropriate party for response.