COMPLAINT ACTIVITY REPORT  Case # 37083646	BBB Serving Western Michigan

Consumer Info:	Beauchesne, Jenniffer	Business Info: The Mandatory Poster Agency, Inc.
	9 Laurel Lane  	 	 
	Burlington, MA  01903		  
	857 333-0465 857 333-0465		877 321-4144
	rescomfp@yahoo.com

Location Involved:	(Same as above)

Consumer's Original Complaint :
The company is fraudulent it represents itself as an entity of the Commonwealth Of Massachusetts Secretary of states office and told me our business was going to be dissolved if we didn't pay for corporate minutes  , when I called to make sure I was paying the proper people they assured me I was , that was March 21 2019 . On 4/01/2019 I received a letter from the actual office of William Galvin stating we owed them for late fees of Dissolution of our business , I called the Secretary of State department and they told me that he gets this same phone call every day regarding these people , this has got to stop now , I do hope there is something you can do ?
Product_Or_Service: An empty binder 

Consumer's Desired Resolution:
DesiredSettlementID: Other (requires explanation)I would like to be refunded our money from Massachusetts Council For Corporations and they should be shut down for lying and deceiving business owners and stop them from taking other peoples money over and over 

BBB Processing 

04/01/2019	  web	BBB	Case Received by BBB
04/02/2019	  Otto	BBB	Case Reviewed by BBB
04/02/2019	  04tg	EMAIL	Send Acknowledgement to Consumer
04/02/2019	  Otto	EMAIL	Notify Business of Dispute
04/18/2019	  OttO	BBB	No response to first notice to business
04/18/2019	  OttO	EMAIL	Reminder of Dispute to Business
04/29/2019	  OttO	BBB	No Response received from Business on 2nd Notice
04/29/2019	  10DV	BBB	Inform Consumer No Response from Business
04/29/2019	  Otto	EMAIL	Inform Consumer - Case Closed UNANSWERED
04/29/2019	  Otto	EMAIL	Inform Business - Case Closed UNANSWERED
04/29/2019	  Otto	BBB	Case Closed - UNANSWERED
05/01/2019	  	BBB	MORE INFO RECEIVED FROM THE BUSINESS :     On 4/30/2019, our company received notice that this complaint had been closed. Unfortunately, this is the first time time we were made aware of this complaint and have not had the opportunity to respond until now. Regardless, we do regret that this matter could not have been answered in a more timely manner. 
	    We do apologize for any confusion. By law, all corporations organized under the laws of the state are required to retain certain documentation regarding shareholders and director meetings. The product we offer is a corporate record book for the purpose of electing corporate officers and directors, without a meeting. Election of directors must occur, in most cases, on an annual basis. Each corporation is also required to have certain officers.  We are a document preparation service that prepares corporate documents to fulfill these obligations. The service we provide may be provided by an attorney or accountant, but generally at a higher cost. Our mailings clearly state in bold and in capital type on the envelope and throughout the mailing that we are not a government agency and do not have a contract with the government to provide this service. Our services do not include the preparation or filing of any state registrations, renewals or annual reports for the corporation. According to our records, an order was received/processed for a Corporate Records book on 3/21/19. The order form was signed by Vincent DeCarlo. A refund was requested on 4/1/19 and a check was mailed out that same day. Our records do not show any further correspondence was made to our company in regards to this matter since 4/1/19. We have added RESCOM FIRE PROTECTION, INC. to our Do Not Contact lists so that future contact will be halted. If there are any additional questions or concerns, please contact our Customer Service department at 888-408-0886. We do regret any misunderstanding or any inconvenience that may have occurred.