Whitley Stewart- (6/4/2025, 2:47:45 PM): Hi Michael, Thank you for contacting Paycor. My name is Whitley Stewart-, how may I help you today? Michael (6/4/2025, 2:48:56 PM): Hello. I have an employee who is unable to use his app to clock in and out, and I have had to enter his times manually. Michael (6/4/2025, 2:49:32 PM): He was recently reactivated after a short layoff. Whitley Stewart- (6/4/2025, 2:49:36 PM): Thank you for the information, I will be happy to assist you with this today. Whitley Stewart- (6/4/2025, 2:49:48 PM): Can you confirm the employee's name for review. Michael (6/4/2025, 2:50:11 PM): Joseph Stenzel #725 Whitley Stewart- (6/4/2025, 2:51:20 PM): Thank you, please allow time to review. Michael (6/4/2025, 2:51:23 PM): He just started back this week. Michael (6/4/2025, 2:51:34 PM): Monday to be specific Whitley Stewart- (6/4/2025, 2:53:14 PM): Please go to his profile> time> employee security> grant clock access. You will also need to assign him to a punch profile. Michael (6/4/2025, 2:57:23 PM): Do I need to do this for everyone that is currently laid when they come back? Whitley Stewart- (6/4/2025, 2:59:06 PM): Yes, you will need to update the clock privileges for each employee when they return from a layoff. This ensures they have the correct access to clock in and out. Michael (6/4/2025, 2:59:42 PM): Ok. Will he need to do anything to see the changes on his phone? Michael (6/4/2025, 3:00:46 PM): Also, can you check my work and make sure I did it correctly? ;) Whitley Stewart- (6/4/2025, 3:00:58 PM): sure, please allow time to review. Whitley Stewart- (6/4/2025, 3:04:32 PM): I am not showing that you have grant him clock access. Michael (6/4/2025, 3:05:02 PM): I tried to save the page on the Employee security page and I am getting an error. Whitley Stewart- (6/4/2025, 3:05:12 PM): I do see you have assigned him to the mobile punch profile. Whitley Stewart- (6/4/2025, 3:06:02 PM): What is the employee's badge number? Michael (6/4/2025, 3:06:22 PM): 725 Michael (6/4/2025, 3:07:30 PM): It looks like it pre-populated some of my information in the field with a PIN that I cannot see. Whitley Stewart- (6/4/2025, 3:08:15 PM): yes, delete it. Whitley Stewart- (6/4/2025, 3:08:30 PM): pin 1234 Michael (6/4/2025, 3:09:37 PM): Ok cool. It allowed me to save it. Whitley Stewart- (6/4/2025, 3:11:05 PM): Great! Is there anything else you need help with? Whitley Stewart- (6/4/2025, 3:11:19 PM): have I resolved all of your concerns? Michael (6/4/2025, 3:11:32 PM): If it looks good to you, I think I should be good with this account. Michael (6/4/2025, 3:11:45 PM): Oh but one more question. Whitley Stewart- (6/4/2025, 3:11:49 PM): Sure, what's your question? Michael (6/4/2025, 3:12:45 PM): Will I use 1234 for the PIN for any of the others I update? I would just use their badge number? Whitley Stewart- (6/4/2025, 3:12:54 PM): yes. Michael (6/4/2025, 3:13:01 PM): Ok. Cool! Whitley Stewart- (6/4/2025, 3:13:07 PM): Glad to hear that! If you have any other questions in the future, feel free to reach out. Have a great day! Michael (6/4/2025, 3:13:09 PM): Thank you! Whitley Stewart- (6/4/2025, 3:13:20 PM): You are welcome. If you don't need any other assistance, I will go ahead and end our chat session. For your reference, this case number is 10617112. As always, we appreciate your business and for choosing Paycor as your HCM partner. Have a great day! Whitley Stewart- (6/4/2025, 3:13:24 PM): I wanted to make sure you were aware, you have the ability to save our chat transcript: 1. During the chat, click the menu icon 2. Select "Save Transcript" to save the conversation as a text file. 3. The file will be downloaded to your computer, typically in the "Downloads" folder. You'll also be given the option to save the transcript once our chat ends. For more information, please see the guide below: https://knowledge.paycor.com/help-for-administrators/paycor-support-center-chatting-with-an-advocate