Gabriel D (12/10/2020, 1:28:31 PM): Thanks for contacting Zayo. How can I help you? 
Me (12/10/2020, 1:29:19 PM): We seem to be having connectivity issues today. Are you having issues with the system in Lansing, MI? 
Gabriel D (12/10/2020, 1:30:37 PM): Unsure if there's an outage in Lansing, we will need a circuit ID if you would like a case to be open 
Me (12/10/2020, 1:32:08 PM): Labor Law Poster Service / IPYX/058617//ZYO 
Gabriel D (12/10/2020, 1:32:56 PM): Can you provide your name and as of what time the link went down? 
Me (12/10/2020, 1:34:23 PM): Michael Bishop - the issue has been going on for the last couple hours or so. So maybe started at 11 am EST 
Gabriel D (12/10/2020, 1:34:47 PM): Can you provide a call back number and email address? 
Me (12/10/2020, 1:35:31 PM): Our office number is 877-321-4144 and my email is michaelb@llpsinc.com 
Gabriel D (12/10/2020, 1:37:34 PM): is there an internal ticket our team will need to reference back? 
Me (12/10/2020, 1:37:58 PM): Not on my end 
Gabriel D (12/10/2020, 1:38:25 PM): Do authorize intrusive testing if needed? 
Me (12/10/2020, 1:38:37 PM): I can. Yes 
Gabriel D (12/10/2020, 1:39:46 PM): Michael our ticket number is TTN-0004647515 and we handed it off to our Enterprise team, our techs will be reaching out as soon as possible. 
Me (12/10/2020, 1:41:25 PM): Ok thank you 
Me (12/10/2020, 1:42:11 PM): They can call me on my cell phone 517-775-4916 if that is needed 
Gabriel D (12/10/2020, 1:42:33 PM): Okay, will have the ticket updates with this information. 
Me (12/10/2020, 1:42:51 PM): Great thanks! 
Gabriel D (12/10/2020, 1:43:07 PM): No problem, have a nice rest of the day! 
Me (12/10/2020, 1:43:30 PM): You too! Bye.