Subject: Re: Fw: Chargeback (KMM82360652V50461L0KM) :ppNA
From: "LLPS Customer Service" <[email-masked]>
To: <[email-masked]>
Date: Tue, 30 Apr 2013 12:38:54 -0400

Hello.
We are still not able to issue a refund on this transaction.  It had been over 30 days but since we had not heard back, we were unsure what the status was on this matter.  Please advise as to what is needed to get this resolved..
Thank you,
Michael B
LLPS

From: [email-masked] 
Sent: Tuesday, March 26, 2013 10:15 PM
To: LLPS Customer Service 
Subject: Re: Fw: Chargeback (KMM82360652V50461L0KM) :ppNA

Dear Steven Fata,

Thank you for contacting PayPal.

We have received your documentation and will keep it on file. We are currently reviewing this chargeback and your account. Please allow us 30 days from the date of the chargeback to complete our investigation and determine an outcome. If we dispute the claim, we will use the information you provided plus any evidence we may already have to investigate the chargeback with the buyer's credit card company. We will contact you by email if any further information is needed.

Thanks for sharing your concerns with us. We value what you have to say, and we know situations like this can be difficult. If you have more questions, visit our Help Center by clicking "Help" in the top right corner of any PayPal page.

Add your mobile number to your PayPal account so we can reach you right away if we ever need to verify account activity with you. Simply log in to your PayPal account, click "Profile" near the top of the page and then click "Update" beside "Phone."

You can also make and receive payments with your mobile phone when you add it to your PayPal account. After you confirm your number and create a PIN, you'll be able to get money, send money, check your balance, or manage your account from your phone using simple text messages.

Sincerely,

Sharon

PayPal Chargeback Division

PayPal, an eBay Company

Copyright © 1999-2013 PayPal. All rights reserved.

Original Message Follows: ------------------------ 

Hello. 
Looks like the case # is: PP-002-086-652-156.  Let me know if you need anything further. 
Thank you, 
Michael B 
LLPS 

From: [email-masked] 
Sent: Tuesday, March ##, #### #:## PM 
To: LLPS Customer Service 
Subject: Re: Fw: Chargeback (KMM82320609V22271L0KM) :ppNA 

Hello LLPS&####;Customer&####;Service,

&####;

Thank you for contacting PayPal with your concern.

&####;

We need a little more information before we can answer your question. Please provide:

  a.. Case number. 
  a.. Make sure that you use the email address on your PayPal account to send us your information. You can also click Contact Us at the bottom of any PayPal webpage to send us an email. You can also call us at #-###-###-####. Here's when: 
  a.. #:## AM PT to ##:## PM PT, Monday&#####;Friday 
  b.. #:## AM PT to #:## PM PT, Saturday and Sunday 
Don't forget, we're always around if you need us. Just click "Help" in the top right corner of any PayPal page to visit our improved Help Center.

&####;

Add your mobile number to your PayPal account so we can reach you right away if we ever need to verify account activity with you. Simply log in to your PayPal account, click "Profile" near the top of the page and then click "Update" beside "Phone."

&####;

You can also make and receive payments with your mobile phone when you add it to your PayPal account. After you confirm your number and create a PIN, you'll be able to get money, send money, check your balance, or manage your account from your phone using simple text messages.

&####;

Sincerely,

Tony

PayPal Chargeback Division

PayPal, an eBay Company

&####;

Copyright &####; ####-#### PayPal. All rights reserved.

&####;

&####;

Original Message Follows: ------------------------ 

Hello Jason. 
I believe the transaction ID you are needing is: 1SE35869DX613924L.  Let me know if this in not the correct number or if you need anything further. 
Thank you, 
Michael B 
LLPS 

From: [email-masked] 
Sent: Friday, March ##, #### #:## AM 
To: LLPS Customer Service 
Subject: Re: Fw: Chargeback (KMM81997259V51726L0KM) :ppNA 

Dear LLPS&####;Customer&####;Service,

&####;

Thank you for contacting PayPal.

&####;

We need a little more information before we can answer your question. Please provide:

  a.. Your PayPal account&#####;s email address 
  b.. Transaction ID (To find the Transaction ID, click &#####;Details&#####; next to your payment.) 
  c.. Case number (if applicable) 
  d.. The text of your error message (if any) and what led to it 
Make sure that you use the email address on your PayPal account to send us your information. You can also click Contact Us at the bottom of any PayPal webpage to send us an email. You can also call us at #-###-###-####. Here's when:

  a.. #:## AM PT to ##:## PM PT, Monday&#####;Friday 
  b.. #:## AM PT to #:## PM PT, Saturday and Sunday 
&####;

Don't forget, we're always around if you need us. Just click "Help" in the top right corner of any PayPal page to visit our improved Help Center.

&####;

Sincerely,

Jason

PayPal Chargeback Division

PayPal, an eBay Company

Copyright &####; ####-#### PayPal. All rights reserved.

&####;

&####;

&####; 
&####;