Subject: Re: New Complaint# 804073
From: "LLPS Customer Service" <[email-masked]>
To: "Bonnie L. Comery" <[email-masked]>
Date: Mon, 3 Mar 2014 11:35:45 -0500

Hello Ms Comery.
We do apologize that you received a complaint regarding our service but do appreciate the opportunity for us to respond.  Please add our response below.

We apologize for any confusion. It is deemed necessary by the state that all corporations actively doing business within the state to retain certain documentation regarding annual corporate meetings. The documentation includes current corporate officers, directors and shareholders. This needs to be done on an annual basis. We are a third party document preparation service that prepares all of the necessary documents to fulfill that obligation. This same service may be obtained from an attorney or accountant but generally for a higher cost. We are not a government agency and do not have a contract with the government to provide this service. This is stated clearly in bold throughout our mailings.  Regardless, we have a full refund policy for any of our products that are returned. Once the book(s) have been returned, we will process a full refund. We do regret any misunderstanding or any inconvenience that may have occurred.

If you have any questions or concerns, please contact me. 
Thank you,
Michael B
LLPS

From: Bonnie L. Comery 
Sent: Thursday, February 27, 2014 2:59 PM
To: [email-masked] 
Subject: New Complaint# 804073

February 27, 2014

Corporate Records Service/Labor Law Poster Service
1601 W 5TH AVE #136
COLUMBUS, OH 43212-2310

Re:       Global Good Books

Complaint #: 804073

Dear Sir/Madam:

I have been assigned to resolve the grievance described in the attached complaint that was filed against your company.

As you may be aware, the Ohio Attorney General regulates Ohio's market place to ensure that business is conducted fairly. We also act to resolve complaints from constituents against businesses without litigation.

We would like to give you the opportunity to present your side of the controversy and propose a compromise or other possible manner of resolving the complaint.

We would appreciate it if you could provide our office with your written reply within 10 days of receipt of this request so this complaint can be closed.

Please feel free to contact me should you have any questions.

Respectfully,

MIKE DEWINE
Attorney General of Ohio

Bonnie Comery
Assistant Director of Consumer Advocacy
Consumer Protection Section
(614) 995-1540
[email-masked]
(866) 815-2530 (Fax)

Enclosure
2201a

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