Subject: Fw: Chargeback (KMM81190759V30005L0KM) :ppNA
From: "LLPS Customer Service" <[email-masked]>
To: "Amber Blais" <[email-masked]>
Date: Thu, 14 Mar 2013 09:09:29 -0400

Thank you,
Michael B
LLPS

From: [email-masked] 
Sent: Wednesday, March 13, 2013 11:00 PM
To: LLPS Customer Service 
Subject: Re: Chargeback (KMM81190759V30005L0KM) :ppNA

Dear Steven Fata,

Thank you for contacting PayPal.

We have received your documentation and will keep it on file.

Please note that we have disputed the chargeback with the buyer's credit card company. Depending on the credit card company involved, the chargeback dispute process may take up to 80 calendar days. In a dispute over a chargeback, the decision is ultimately made by the credit card company and PayPal cannot control the outcome. If the chargeback is won, your account will be credited back.

Don't forget, we're always around if you need us. Just click "Help" in the top right corner of any PayPal page to visit our improved Help Center.

Sincerely,

Pata

PayPal Chargeback Division

PayPal, an eBay Company

Copyright © 1999-2013 PayPal. All rights reserved.

Original Message Follows: ------------------------ 

Hello Heidi. 
I am needing your assistance on another "pending chargeback" which needs to be refunded.&####; The original transaction ID is: 1SE35869DX613924L.  They are saying the case is closed but it doesn't allow us to refund it.&####; My guess is that this is the same situation as we have had before with&####;previous chargebacks.&####; Please let me know how I should proceed. 
Thank you, 
Michael B 
LLPS 

&####;