Subject: Fw: BBB Complaint Case#37039077(Ref#37-13002264-37039077-9-300)
From: "LLPS Customer Service" <[email-masked]>
To: "Corporate Records" <[email-masked]>
Date: Mon, 3 Dec 2012 09:15:18 -0500

Thank you,
Michael B
LLPS

From: Better Business Bureau 
Sent: Monday, December 03, 2012 8:10 AM
To: Mr Steve Fata 
Subject: BBB Complaint Case#37039077(Ref#37-13002264-37039077-9-300)

Complaint Case #: 37039077
Consumer: Michael Olson

The Better Business Bureau has received the above-referenced complaint from a consumer. The details of the consumer's concerns are available on the following website address: http://www.westernmichigan.bbb.org/complaint/view/37039077/b/m6y6o8j4b.

Please review this matter and advise us of your position. 

Complaint Case #: 37039077
Consumer: Michael Olson
Case Opened: 2012-11-30

The Bureau takes no position as to the validity of the complaint. Our goal is to help you and the consumer resolve this issue in a mutually satisfactory manner.

In the interest of time and good customer relations, please respond to the BBB by December 17, 2012. Your prompt response greatly enhances the chances for a successful resolution.

We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. The following link will take you directly to this complaint and you will be able to enter your response directly on our website: http://www.westernmichigan.bbb.org/complaint/view/37039077/b/m6y6o8j4b. 

Please note that the text of the consumer's complaint as well as your response may also be publicly posted on BBB's Web site. Please do not include any personally identifiable information when providing your response. BBB may edit your reply to remove personally identifiable information and inappropriate language. 

If you are unable to respond using the internet, then please respond in writing to the address above. We look forward to your prompt attention to this matter.

Sincerely,

Sheila Balczak
Records Administrator
BBB Complaint Department
[email-masked]
BBB Serving Western Michigan
2627 East Beltline Ave SE, Ste 320
Grand Rapids, MI 49546