Subject: Re: American Express Merchant Services
From: "LLPS Customer Service" <[email-masked]>
To: "Centralized Merchant Team" <[email-masked]>
Date: Mon, 25 Aug 2014 14:55:04 -0400

Hello Melissa.
I need to speak to you but can not find your direct number.  Can you please call me ASAP at  877-321-4144 X355?  Much appreciated!
Thank you,
Michael B
LLPS

From: Centralized Merchant Team 
Sent: Monday, July 21, 2014 5:10 PM
To: [email-masked] 
Subject: American Express Merchant Services

  American Express Merchant Services 

                                                                                                        Customer Service 1-800-528-5200 

Greetings Michael,

Thank you for taking time to discuss your American Express Merchant Account with me today.  As discussed, I am a member of the American Express Account Development team and our goal is to support your business needs as it relates to your Merchant Account.  I hope that today’s call was valuable in helping you to understand options that are both relevant and valuable to your company.  Our team is committed to continuing to identify opportunities to best support your business and build a strong partnership. 

We discussed registering your merchant account today online.  Please click the register link here to get started.  Register.  This will also give you the ability to view your batches, and submit supporting documentation via the web in order to resolve disputes faster.  This will make reconciliation of your account easier and when you opt out of paper statements you can save the cost of the statement fee.

As we discussed, I will request a rate review from our Rate Analysis Team once I receive your processor statement(s). This team is experienced in understanding the various fees assessed by your payment processor and will provide a detailed analysis showing your actual net effective rate for credit card usage. 

For the most detailed and comprehensive review please send at least three, of the most recent, consecutive months of processor statements to me at: [email-masked]. 
Reasons this exercise is beneficial to you:
ü As a business it is important to understand the rate you pay for all credit card types
ü Educate yourself so that you may work more strategically with your processor
ü Have an understanding of the types of customers you would like to see more of

If you have any questions regarding the benefits or use of your American Express Merchant Account prior to our next call, please feel free to call Customer Service at 1-800-528-5200 or visit us on-line at www.americanexpress.com/merchant.

We appreciate your business and thank you for choosing American Express. 

Melissa A Mayer

Merchant Specialist
American Express

Office Use:  MANDATORY POSTER AGENCY

--------------------------------------------------------------------------------
American Express made the following annotations 

--------------------------------------------------------------------------------

"This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you." 

American Express a ajouté le commentaire suivant le 
Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci. 

--------------------------------------------------------------------------------