Subject: Fw: Case opened: Case ID PP-005-275-004-799
From: "LLPS Customer Service" <[email-masked]>
To: "Amber Blais" <[email-masked]>
Date: Wed, 4 Jan 2017 08:20:53 -0500

Thank you,
Michael B
LLPS

From: [email-masked] 
Sent: Wednesday, January 04, 2017 7:21 AM
To: Michael Bishop 
Subject: Case opened: Case ID PP-005-275-004-799

Request for additional information: PayPal Case ID #  PP-005-275-004-799
 
Dear Labor Law Poster Service,
 
We previously notified you that one of your buyers filed a chargeback and asked their credit card issuer to reverse a payment they made to you.
 
Your buyer originally stated that their credit card was used to send a payment to you without their knowledge. Your buyer now recognizes the charge, but is stating that the merchandise is defective or not as described.
 
If you are willing to accept the return of this merchandise, please send us your return instructions, including your return address and return merchandise authorization (RMA) number.
 
If you don't want to accept return of this merchandise, please tell us why and provide a copy of your return policy.  
 
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Transaction Details
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Buyer's name: NotProvided
•Buyer's transaction ID: 5K2059185P2367746
•Your transaction ID: 77M04256B0619573L
•Transaction date: November 9, 2016
•Transaction amount: $89.50 USD
•Disputed amount: $89.50 USD
 
To help you dispute this chargeback, we need any additional information you may have for this transaction. We appreciate your help with this matter, and ask that you send us this information within 72 hours.
 
Here's how to provide us with any additional information:
 
1. Log in to your PayPal account.
2. Go to the Resolution Center.
3. Click Respond under "Action" next to your case.
 
Learn how to help prevent chargebacks and what documentation you can provide so that PayPal can respond to the chargeback for you. Watch the video by copying and pasting this link into your web browser: https://www.paypal-businesscenter.com/content/chargebackvideo?ext_cid=support
 
Thank you for your patience and cooperation. We appreciate your business.
 
You can find additional information and tips about buying and selling safely on our Business Resource Center at https://www.paypal-businesscenter.com/manage-your-business. 
 
Sincerely,
 
Chargeback Department
PayPal
 
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