Subject: Re: LLPS Contact Us Submission
From: "LLPS Customer Service" <[email-masked]>
To: "Todd Perkins" <[email-masked]>
Date: Wed, 19 Feb 2014 15:32:49 -0500

Hello Mr Perkins.
    I wanted to follow up with you in regard to the call that was made to your office yesterday.  Upon further investigation of the call, your office number was the listed number on an order that was placed by mail on November 5, 2012 from an office in Springfield, MO.  It appears that the original number that was associated with this order, was found to be a bad number and for some reason, the number for your office was added as the update.  It is unclear how the number was obtained.  We do have a scanned copy of the order placed for 2013 posters which was completed and paid for with a credit card (Visa) ending in 2038.  Unfortunately there was no contact name printed on the order form and the signature is not legible enough to determine who sent it in.  Therefore, the title of Manager was used as the contact name for that required field.  That is why the rep was unable to verify a name for the order.  
    Regardless, we have added your phone number to our Do Not Call and removed it from our database so that future confusion can be avoided.  Our intent was never to mislead you or anyone in regard to offering our services.  We were simply trying to notify the office who did order of the changes for 2014 and determine if they needed us to provide updated posters.  
    Please accept my sincerest apologies for the misunderstanding and we do regret any inconvenience this may have caused.  Please feel free to contact me directly with any questions or concerns regarding this matter.
Thank you,
Michael Bishop 
LLPS - Customer Service Manager

From: LLPS 
Sent: Tuesday, February 18, 2014 6:14 PM
To: [email-masked] 
Subject: LLPS Contact Us Submission

Name: Todd Perkins

Company: Airgas

E-mail Address: [email-masked]

Telephone: Not specified

Message: One of your people called claiming falsely that we had used your
service last year and that we needed to renew the purchase order. He
offered a copy of a spurious invoice, yet could not provide a contact
name or address for our company HR group, which purchases these
products. 

You are hereby ORDERED and required per federal law to: 
1) remove any and all Airgas locations' contact info from your
databases, fax lists, mailing lists, email lists, and/or call lists, 
2) place any and all Airgas locations on your \"Do Not Contact\"
list forever henceforth, and 
3) cease and desist from placing any further false business calls,
faxes, mail, and/or emails to any and all Airgas locations. 

I will be sending an alert to our corporate office to ban your email
domain and warn all 1100 locations about your business practices, as
well as a note to the BBB to reinforce other similar claims on file. 

Request generated on February 18th, 2014 at 6:14 PM EST from the IP address 72.37.171.164