Subject: Re: Possible solution for paper curling - KIP service bulletin
From: "Michael B" <[email-masked]>
To: "David Ostrovetz" <[email-masked]>
Cc: "Ryan Coleman" <[email-masked]>, "Jeff Lorencen" <[email-masked]>
Date: Wed, 9 Oct 2013 14:16:45 -0400

Dave,
So Howard didn't call for technician?  And do you know when Jeff is coming with the 24lb paper?  Just trying to figure out how to proceed.  Let me know asap.
Thank you,
Michael B
LLPS

From: David Ostrovetz 
Sent: Wednesday, October 09, 2013 12:53 PM
To: Michael B 
Cc: Ryan Coleman ; Jeff Lorencen 
Subject: Re: Possible solution for paper curling - KIP service bulletin

Hi Mike,

We spoke to GBC and there recommendation to get you up and running ASAP is to contact gbc @ 800-723-4000 follow the prompts for tech support

 and they can try and walk you though a possible fix, if this doesn't work please contact me 

Also, j eff is bringing you 24lb paper he had to go pick it up and should have it to you later today
daev

On Wed, Oct 9, 2013 at 11:12 AM, Michael B <[email-masked]> wrote:

  Hello Dave.
  We are going to need the GBC service man come out and adjust tension on the blade on the cutter.  I would called him myself but do not have the number to service to do so.   The cutter is pulling the blade across but not pressing down on the wheel that pushes the blade through.  It is just kind of dragging the blade across it.  It would be good if we could get him over asap.  Let me know asap.
  Thank you,
  Michael B
  LLPS

  From: David Ostrovetz 
  Sent: Tuesday, October 08, 2013 9:20 AM
  To: Joey Sheets ; Michael B 
  Cc: Jeffery Lorencen ; Howard Deeter ; Pat Samsel ; Ryan Coleman 
  Subject: Possible solution for paper curling - KIP service bulletin

  Hi Joey & Mike,

  Pat found this service bulletin showing a "Fix" for the paper curling on the output of the KIP, which we have established is an issue with this solution.

  Pat has ordered the parts to swap out with the KIP and we will hopefully have them by Tomorrow (Wednesday) along with the paper (32 lb) to test.

  If anything changes in this timeline I will let you know.
  Thanks,

  Dave O

  ---------- Forwarded message ----------
  From: <[email-masked]>
  Date: 2013/10/8
  Subject: Message from KMBT_C754
  To: [email-masked]

  -- 

  Dave Ostrovetz
  Branch Sales Manager Lansing / Saginaw
  Konica Minolta

  [email-masked]

  248.383.3833 Voice / Txt

-- 

Dave Ostrovetz
Branch Sales Manager Lansing / Saginaw
Konica Minolta

[email-masked]

248.383.3833 Voice / Txt