Subject: Re: Alabama Refund Letter
From: "Michael B" <[email-masked]>
To: "Rhonda R. Kunkel" <[email-masked]>
Cc: "Dave Brake" <[email-masked]>
Date: Fri, 28 Nov 2014 10:57:21 -0500

Hello Rhonda.
Attached is a copy of the final version of the refund letter we sent out.  Thought you might need to have  a copy of it.
Thank you,
Michael B
LLPS

From: Rhonda R. Kunkel 
Sent: Thursday, October 30, 2014 8:33 AM
To: Michael B 
Cc: David R. Brake 
Subject: Alabama Refund Letter

Mike,

Per the Consent Judgment just entered with Alabama, MPA is required to send out a refund letter. I have attached the refund letter to this email for your use. The exact form of the letter must be used and the wording cannot be changed.

The Judgment requires the following:

1.      MPA will send the refund letter using the attached form, and envelope with the phrase "REFUND INFORMATION" on its face, to approximately 461 Alabama businesses ("Qualifying Customers") that paid $125 and have not been refunded. The bold type must be capitalized and in a font size at least as large as the largest type appearing anywhere else on the face of the envelope. 

2.      The letter must be sent within 30 days of the Effective Date [October 20, 2014]. 

3.      The business will have 120 days from the Effective Date to request in writing a refund from MPA. All refund checks must be disbursed by MPA no later than 30 days from the postmarked date of the business's refund request.

4.      MPA will make reasonable efforts to verify the business' addresses prior to mailing the letters. Within 30 days of the letters being mailed, MPA must provide the AG a spreadsheet listing the name, address, and phone number (if available) of all Qualifying Customers whose letter was undeliverable or whose address is inaccurate. 

5.      Within 30 days following payment of the last refund to the Qualifying Customers who applied for a refund, MPA will issue a report to the AG. This report must contain the following:

·         A copy of the letter sent to the Qualifying Customers;

·         The number of letters mailed;

·         A spreadsheet containing the following information regarding each Qualifying Customer to whom MPA sent a letter:

                        a.         Name of Qualifying Customer;

                        b.         Contact person of Qualifying Customer;

                        c.         Address of Qualifying Customer;

                        d.         Phone number of Qualifying Customer (if available);

                        e.         Whether the letter was returned as undeliverable to MPA and what effort was made to find a current address;

                        f.          Whether the Qualifying Customer requested a refund;

                        g.         Whether the Qualifying Customer was provided a refund;

                        h.         The total dollar amount of the refund; and

                        i.          The date the refund to the Qualifying Customer was mailed. 

                

If you have any questions, please do not hesitate to contact me.

Rhonda R. Kunkel

Knaggs, Harter, Brake & Schneider, P.C.

7521 Westshire Drive, Suite 100

Lansing, Michigan 48917

(517) 622-0590

(517) 622-8463 (fax)