Subject: KIP down
From: "Michael B" <[email-masked]>
To: "Ryan Coleman" <[email-masked]>, "Jeff Lorencen" <[email-masked]>, "David Ostrovetz" <[email-masked]>
Date: Mon, 25 Nov 2013 14:22:54 -0500

Hello.
Just wanted to keep you all in the loop as to how things were progressing.  The laminator was finally repaired Friday after they had to replace the main board and both of the heating shoes (internal elements there of).  That does seem to be working better now.  However today, the KIP did break.  One of the cutting blades stopped working.  Ryan Hafer did place a service call using the automated system but we have not yet heard back as to when they are going to be scheduling the repair.  I am not certain how this works as this is the first time of using this method in placing a service call.  Could someone please follow up on this for me?  Much appreciated!
Thank you,
Michael B
LLPS