Subject: update
From: "Michael B" <[email-masked]>
To: "Mangers LLPS" <[email-masked]>
Date: Thu, 13 Mar 2014 17:17:00 -0400

On 3/12/14, Inbound had $2,534.75 in credit card sales with $3,345.25 in invoices that were paid.  There were 8 reps working 59.4 hours.  The sales/hour is $42.67.

Spoke with Kelley about corporate calls.  Told her she needed to stick to the scripted responses/rebuttals and needed to "sell the service."  Will keep an eye on this to make sure she is making the necessary improvements.  

KIP printer is still down.  "Adverse weather conditions" have delayed the part coming and the repair techs from completing things.

Thank you,
Michael B
LLPS