Subject: update
From: "Michael B" <[email-masked]>
To: "Mangers LLPS" <[email-masked]>
Date: Tue, 4 Feb 2014 16:02:32 -0500

On 1/31/2014, Inbound had $5,899.75 in credit card sales with $1,578.18 in invoices paid.  There were 7 reps working 49.1 hours.  The sales/hour is $120.16.

On 2/3/2014, Inbound had $5,071.42 in credit card sales with $202.75 in invoices paid.
There were 8 reps working 59.8 hours.  The sales/hour is $84.81.

Spoke to Inbound about missed calls and making sure they are logging out when they step away from their phones.  The last 2 weeks had different reps doing that very thing.  The percentage is still pretty overall low but it was a bit higher for a few each week.

Resolved 4 more Illinois AG complaints for CRS.  Dropped off to Dave Brake once refunds were completed.

Thank you,
Michael B
LLPS