Subject: Problems with a delivery
From: "Michael B" <[email-masked]>
To: <[email-masked]>
Date: Wed, 26 Feb 2014 10:32:59 -0500

Hello Kathy.
I may need your help with getting a certain delivery completed.  After multiple attempts, we are not sure how to proceed.  We have worked both with the Preferred Customer Service and the local hub where the delivery is to be made but to no avail.  We contacted the customer again today and they have confirmed all of their addresses that they are.  They have an office and a warehouse of which we have both attempted to make the delivery.  I am hoping you may be able to get involved with this and maybe guide us to a solution.  The tracking are as follows:

      Method         Tracking                            Created On 

      UPS Ground   1Z5A282E0394411821
           2014-01-09 13:50:20.0 

      UPS Ground  1Z5A282E0399937264
           2014-01-22 10:11:07.0  

      UPS Ground  1Z5A282E0393855112
           2014-02-10 11:17:02.0 

Please contact me as soon as you can.
Thank you,
Michael B
LLPS