Subject: Update
From: "Michael B" <[email-masked]>
To: "Mangers LLPS" <[email-masked]>
Date: Fri, 14 Feb 2014 16:12:33 -0500

On 2/13/2014, Outbound had $$2,334.00 in credit card sales with $1,628.50 in invoices that were paid.  There were 8 reps working 54.1 hours.  The sales/hour is $43.14.

Spoke to a few of the reps today in regards to their overall Customer Service side of things.  Reminding them that they are Customer Service reps first and that we can not compromise any part of this.  Overall the reps are handling the calls pretty well, however some have been a little lax in putting in notes and following protocol on some of the calls.  I am hearing that many are getting a bit tired of the Corporate calls as many of those are not too pleasant.

We are shutting down at 5 pm today.  Joanna called in (12-8 shift) and I do not have anyone to cover with Limika.

Thank you,
Michael B
LLPS