Subject: Fw: List Information - Wrong Caller IDS
From: "Michael B" <[email-masked]>
To: "Jeremy Leonard" <[email-masked]>
Date: Tue, 13 Feb 2018 16:54:02 -0500

Hello Jeremy.
It appears that our caller IDs are not loading properly. The caller ID should show the phone number in the state we are calling. All of the IDs are defaulting to a (518) New York number. It looks like the list may be in the wrong order or it might be labeled incorrectly. Below has is what Dan thinks might be wrong. Would you be able to remote in and see if you can get this corrected? Let me know.
Thank you,
Michael Bishop
Labor Law Poster Service
877-321-4144 x355

From: Daniel Austin 
Sent: Tuesday, February 13, 2018 4:31 PM
To: Michael B 
Subject: List Information

Custom CallerID - When set to Y, this option allows you to use the security_phrase field in the vicidial_list table as the CallerID to send out when placing for each specific lead. If this field has no CID in it then the Campaign CallerID defined above will be used instead. This option will disable the list CallerID Override if there is a CID present in the security_phrase field. Default is N.  

It looks like we need the CID numbers moved from the "called_since_last_reset" field to the "security_phrase" field, or VICIdial pointed to the location of the CID numbers field to ensure the list CallerID Override is disabled.
​  LIST_201802_20180213-141507.txt​