Subject: Re: Fwd: Mandatory Poster
From: "Michael B" <[email-masked]>
To: "Ryan Coleman" <[email-masked]>
Date: Thu, 20 Feb 2014 16:50:33 -0500

I am sorry.  I was not specific enough in what I was asking for.  I would like spelled out in an email, what was talked about in the original conversation in regards to the $8000 GBC maintenance contact, the $1500 electrical work reimbursement, the ALL Covered credit (5K) and how all that relates to us accepting the check.  Hopefully that makes sense.
Thank you,
Michael B
LLPS

From: Ryan Coleman 
Sent: Thursday, February 20, 2014 4:29 PM
To: Michael B 
Subject: Re: Fwd: Mandatory Poster

We screwed up by not applying the check to the purchase. Rather than credit and re bill the account in the system it makes the most sense to give you this back as there were SO many issues and misunderstandings along the way. 

Ryan Coleman 
Branch General Manager
Konica Minolta Business Solutions Inc.
2851 High Meadow Circle 
Auburn Hills, MI 48326 
248.883.6026 Direct Dial
440.669.6208 Cell
[email-masked] 
http://kmbs.konicaminolta.us

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On Thu, Feb 20, 2014 at 4:04 PM, Michael B <[email-masked]> wrote:

  Hello Ryan.
  I was still waiting for a full explanation of how this all plays out if we do take the check.  I am not saying that I will not.  I just want it all spelled out so we all know what is included and expected.   Let me know.
  Thank you,
  Michael B
  LLPS

  From: Ryan Coleman 
  Sent: Thursday, February 13, 2014 7:10 PM
  To: Michael B 
  Subject: Fwd: Mandatory Poster

  Per our previous conversation

  ---------- Forwarded message ----------
  From: "Nicole Vandriessche" <[email-masked]>
  Date: Feb 13, 2014 2:15 PM
  Subject: Mandatory Poster
  To: "Ryan Coleman" <[email-masked]>
  Cc: 

  Good Afternoon, 

  Mandatory Poster had cut Konica Minolta a check for $10.343.00. The check was cashed and put on the customers account. The check was not used towards the purchase of their new machine. The money is on the customer account and should be returned to the customer. I will need the customer approval to have a check cut to them in the amount of $10343.00.

  Thank you 

  -- 

  Nicole VanDriessche 
  Branch Admin Manager 
  Desk # (248) 883-6056 
  Fax #  (248) 457-0863
  [email-masked]