Subject: Fw: Automatic reply: Cancelation of service on account #60261535 (case # 1-667252883
From: "Michael B" <[email-masked]>
To: "Amber Blais" <[email-masked]>
Date: Mon, 27 Oct 2014 10:09:31 -0400

Please follow up on this for me and get me a status on how this is progressing.
Thank you,
Michael B
LLPS

From: Saves 
Sent: Friday, September 12, 2014 11:46 AM
To: Michael B 
Subject: Automatic reply: Cancelation of service on account #60261535 (case # 1-667252883

This automatically generated confirmation serves to acknowledge that we have received your email; therefore, there is no need to follow up to see if it has been received.

Neopost USA is glad to receive your email request; however, this email address is used for specific documentation purposes only and not for replies or responses!  Please call 1-800-636-7678. 

Important Information – This email address is not monitored for new cancel requests that have not followed the proper procedure. New cancel requests sent to this email address that have not followed the proper procedure will not be processed.  You must speak with a Loyalty Retention Agent and receive a specific case number that you must reference in you written request.  Please update your list of contacts.

Ø  New requests:  Call 1-800-636-7678

Ø  Follow up on Rental Quote: 1-866-243-1427

Ø  Follow up on Lease Quote: [email-masked]

Ø  All others: Call 1-800-636-7678

Ø  You will receive communication from the other departments as your request is being handled.  If your request involves A) the return of postage or equipment or B) You are waiting on labels, then that department will communicate with you once your request has been processed

Ø  Cancellations or Renewals can take up to 20 business days to be completely processed by the various departments involved

Ø  Some requests may take longer due to the amount of research required

If you need to follow up please call 1-800-636-7678 and reference your case number that was provided by the Loyalty Retention Agent.  All requests are prioritized based on urgency, timing, and availability.

It is helpful if your communication contains:

Ø  Case number (Your request must have the specific case number that is obtained only from a Loyalty Retention Agent, if it does not, the request will not be processed)

Ø  Customer Service Number (CSN)

Ø  Address of physical location

Ø  Phone number

Ø  Meter model number

Ø  Serial number from meter

Ø  Contract Number or Lease number (if applicable)

Sincerely,

Saves Team

1-800-636-7678