Subject: Re: BBB Complaint #37060307 - Cynthia Sue Huffman
From: "Michael B" <[email-masked]>
To: "Terry Glenn" <[email-masked]>
Date: Fri, 2 Oct 2015 10:08:04 -0400

Hello Terry.
We will process a refund and send it to the address.  However, this was the address we had on file for the church and but according to their website, isn't the address to the church.  Which is probably why the posters were never received as the address does not match up.  Our system only allows us to refund to the name of the business and not to an individual.  We will issue a refund to the church and just hand write an envelope to the address given, and make it to her attention.  Sorry for all of the confusion.  It may have just been easier and quicker if the customer called us directly but I think we should have this resolved now.  I appreciate your assistance in this matter.  Let me know if anything further is needed.
Thank you,
Michael B
LLPS

From: Terry Glenn 
Sent: Thursday, October 01, 2015 5:09 PM
To: [email-masked] 
Subject: BBB Complaint #37060307 - Cynthia Sue Huffman

BBB is in receipt of your recent response to the above referenced complaint against asking for confirmation of the complainants address.  The address was confirmed in the last notice.  Here is the current, confirmed address for the complainant:
Cynthia Sue Huffman 
N7279 Herman Coulee Rd. Bangor, WI 54614
Please process the refund and send to this address.  If you prefer, you may send the refund to our office (made out to the consumer) and we will record here and forward on.

Please provide one final response indicating when you sent the refund, which will allow our office to close the complaint accordingly.

Sincerely,  

Terry Glenn | Director of Operations 

Tel:  616-774-8236

Fax:  616-774-2014

[email-masked]

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