Subject: Re: ACH dispute
From: "Michael B" <[email-masked]>
To: "Collins, Starsha" <[email-masked]>
Date: Tue, 17 Mar 2015 16:53:42 -0400

Hello Starsha.
Yes, you are right about the transaction we were already talking about.  I had contacted PayPal on that one and they ended up crediting my PayPal account.  Since I had the form that you had sent me, I thought I would save her the trouble of requesting one.  Also, I am the one that handle's the financial stuff so I was just trying to handle it for her.  I spoke to her and she did finally receive the item.  However, the problem now is that it is a week past the person's birthday that she bought it for.  When she ordered the item, she was lead to believe that she was going to get it in plenty of time for the birthday but didn't.  She ended up getting something for that person.  Anyway, we are stuck with product that we don't want and/or need and no easy way to contact the company.  Their reviews are horrible and this looks to be kind of the way they do business.  I wish she would have read the reviews before ordering.  I will try and get involved and see if I can get it resolved.  I will have her contact you if we can't get anywhere with this company.  I appreciate you getting back with me.
Thank you,
Michael Bishop

From: Collins, Starsha 
Sent: Tuesday, March 17, 2015 4:34 PM
To: 'Michael B' 
Subject: RE: ACH dispute

Sorry I left a message but maybe this would be easier. When we talked on that day it was for disputing the ach transaction of 40.62 boardwalk buy. Done with routing and account number.The form you emailed does not apply for a debit card dispute. It looks like it was done with Celeste's card. 33.13 She would actually need to call us and dispute the transaction. In this case, if it was a transaction that she was aware of(meaning not fraud,she knew about it) but she is disputing it, there is actually no form she needs to fill out. We would do that for her. Sorry if there was any type of confusion about this matter. Have her give us a call to start the dispute, anyone is able to assist her.We would fill the form out when she tells us why she is disputing it. For a debit card transaction, that department has up to 10 days to issue back the credit. We are here until 7:00  during the week. Please have her call. Thank you

From: Michael B [mailto:[email-masked]] 
Sent: Tuesday, March 17, 2015 4:10 PM
To: Collins, Starsha
Subject: Fw: ACH dispute

Hello Starsha.

I am forwarding the email that all 4 responded to.  Not sure what would have happened.  Let me know if you need anything else.

Thank you,
Michael Bishop

From: Michael B 

Sent: Friday, March 06, 2015 4:33 PM

To: [email-masked] 

Subject: ACH dispute

Hello.

Attached is a copy of the ACH dispute form.  Please contact with anything additionally you need from me to complete this.

Thank you,
Michael Bishop

517-775-4916

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Thank you.