Subject: BBB Complaint Case# 37077498 (Ref#37-13002264-37077498-21-400)
From: "Better Business Bureau" <[email-masked]>
To: "Mr Michael Bishop" <[email-masked]>
Date: Thu, 3 May 2018 06:17:16 -0600 (MDT)

Complaint ID#: 37077498
Consumer: Hemalatha Chakrapani

Previously we provided your company with a complaint
notice regarding your customer listed above. Our records indicate that
we have not yet received a response from you in this matter. The
details of the consumer's concern are available at the following
website address: http://westernmichigan.app.bbb.org/complaint/view/37077498/b/m6y6o8j4b.

Please review this matter and advise us of your position.

Complaint Case #: 37077498
Consumer: Hemalatha
Chakrapani
Case Opened: 2018-04-17

As a neutral third
party, the Better Business Bureau can help to resolve the matter. Often
complaints are a result of misunderstandings that a company wants to
know about and correct.

In the interest of time and good
customer relations, please provide the BBB with written verification of
your position in this matter by May 13, 2018. Your prompt
response will allow BBB to be of service to you and your customer in
reaching a mutually agreeable resolution. Please inform us if you have
contacted your customer directly and already resolved this matter.

The Better Business Bureau develops and maintains Reliability
Reports on companies across the United States and Canada. This
information is available to the public and is frequently used by
potential customers. Your cooperation in responding to this complaint
becomes a permanent part of your file with the Better Business Bureau.
Failure to promptly give attention to this matter may be reflected in
the report we give to consumers about your company.

We
encourage you to use our ONLINE COMPLAINT system to respond to this
complaint. The following link will take you directly to this complaint
and you will be able to enter your response directly on our website: http://westernmichigan.app.bbb.org/complaint/view/37077498/b/m6y6o8j4b.

We look forward to your prompt attention to this matter.

Sincerely,

Diane VanderMark
Dispute Resolution
Specialist
[email-masked]
BBB Serving Western Michigan
3330 Claystone St, SE
Grand Rapids, MI 49546