Subject: BBB Complaint Case#37025704(Ref#37-13002264-37025704-10-8100)
From: "Better Business Bureau" <[email-masked]>
To: "Mr Michael Bishop" <[email-masked]>
Date: Fri, 19 Nov 2010 06:03:25 -0700 (MST)

Complaint Case #: 37025704
Consumer: Jane Gray

Thank you for your cooperation in responding to the above consumer's
complaint. Following our usual procedure, we notified the consumer of
your response and requested notification of whether or not it was
satisfactorily resolved. The consumer has notified our office they are
not satisfied. Your company has made a good faith effort in an attempt
to resolve this issue; therefore we are closing the case at this
time.

The Better Business Bureau develops and maintains
Reliability Reports on companies in our service area. This information
is available to the public and is frequently used by potential
customers. Your level of cooperation in resolving to this complaint
becomes a part of your file with the Better Business Bureau.

Sincerely,

Terry Glenn
Trade Practice Supervisor
BBB Complaint Department
[email-masked]
BBB of Western
Michigan
40 Pearl Street, NW, Suite 354
Grand Rapids, MI
49503