Subject: BBB Complaint Case# 37058528 (Ref#37-13002264-37058528-20-400)
From: "Better Business Bureau" <[email-masked]>
To: "Mr Michael Bishop" <[email-masked]>
Date: Thu, 9 Jul 2015 06:07:07 -0600 (MDT)

Complaint ID#: 37058528
Consumer: Patricia Herman

Previously we provided your company with a complaint notice
regarding your customer listed above. Our records indicate that we have
not yet received a response from you in this matter. The details of the
consumer's concern are available at the following website address: http://westernmichigan.app.bbb.org/complaint/view/37058528/b/m6y6o8j4b.

Please review this matter and advise us of your position.

Complaint Case #: 37058528
Consumer: Patricia Herman
Case Opened: 2015-06-23

As a neutral third party, the
Better Business Bureau can help to resolve the matter. Often complaints
are a result of misunderstandings that a company wants to know about and
correct.

In the interest of time and good customer
relations, please provide the BBB with written verification of your
position in this matter by July 19, 2015. Your prompt response
will allow BBB to be of service to you and your customer in reaching a
mutually agreeable resolution. Please inform us if you have contacted
your customer directly and already resolved this matter.

The
Better Business Bureau develops and maintains Reliability Reports on
companies across the United States and Canada. This information is
available to the public and is frequently used by potential customers.
Your cooperation in responding to this complaint becomes a permanent
part of your file with the Better Business Bureau. Failure to promptly
give attention to this matter may be reflected in the report we give to
consumers about your company.

We encourage you to use our
ONLINE COMPLAINT system to respond to this complaint. The following
link will take you directly to this complaint and you will be able to
enter your response directly on our website: http://westernmichigan.app.bbb.org/complaint/view/37058528/b/m6y6o8j4b.

We look forward to your prompt attention to this matter.

Sincerely,

Amy Kridler
Dispute Resolution
Specialist
BBB Complaint Department
[email-masked]
BBB
Serving Western Michigan
2627 East Beltline Ave SE, Ste 320
Grand Rapids, MI 49546