Subject: BBB Complaint Case#37040518(Ref#37-13002264-37040518-12-3100)
From: "Better Business Bureau" <[email-masked]>
To: "Mr Steve Fata" <[email-masked]>
Date: Tue, 9 Apr 2013 06:04:41 -0600 (MDT)

Complaint Case #: 37040518
Consumer: David Mullins

The Better Business Bureau has received further correspondence from
the consumer regarding the above-referenced complaint.

You
can view the details of this correspondence and respond at the
following website address: http://www.westernmichigan.bbb.org/complaint/view/37040518/b/m6y6o8j4b.

Generally, resolving a complaint requires both parties to move
from their current position to a middle ground. In your response,
please state your position and if possible indicate what steps can be
taken by both parties to resolve this matter.

In the
interest of time and good customer relations, please respond by April
19, 2013.

We look forward to your prompt attention to this
matter.

Sincerely,

Terry Glenn
Director of
Operations
BBB Complaint Department
[email-masked]
BBB Serving Western Michigan
2627 East Beltline Ave SE, Ste 320
Grand Rapids, MI 49546