Subject: BBB Complaint Case#37023248(Ref#37-13002264-37023248-4-300)
From: "Better Business Bureau" <[email-masked]>
To: "Mr Michael Bishop" <[email-masked]>
Date: Wed, 9 Jun 2010 06:02:13 -0600 (MDT)

Complaint Case #: 37023248
Consumer: Carol Gessford

The Better Business Bureau has received the above-referenced
complaint from a consumer. The details of the consumer's concerns are
available on the following website address: http://www.westernmichigan.bbb.org/complaint/view/37023248/b/m6y6o8j4b.

Please review this matter and advise us of your position.

Complaint Case #: 37023248
Consumer: Carol Gessford
Case Opened: 2010-06-08

The Bureau takes no position as to
the validity of the complaint. Our goal is to help you and the consumer
resolve this issue in a mutually satisfactory manner.

In the
interest of time and good customer relations, please respond to the BBB
by June 23, 2010. Your prompt response greatly enhances the chances for
a successful resolution.

We encourage you to use our ONLINE
COMPLAINT system to respond to this complaint. The following link will
take you directly to this complaint and you will be able to enter your
response directly on our website: http://www.westernmichigan.bbb.org/complaint/view/37023248/b/m6y6o8j4b.

If you are unable to respond using the internet, then
please respond in writing to the address above. We look forward to
your prompt attention to this matter.

Sincerely,

Terry Glenn
Trade Practice Supervisor
BBB Complaint
Department
[email-masked]
BBB of Western Michigan
40
Pearl Street, NW, Suite 354
Grand Rapids, MI 49503