Subject: BBB Complaint Case#37021485(Ref#37-13002264-37021485-6-400)
From: "Better Business Bureau" <[email-masked]>
To: "Mr Michael Bishop" <[email-masked]>
Date: Thu, 11 Mar 2010 06:09:18 -0700 (MST)

Complaint ID#: 37021485
Consumer: CATHY BYRNE

Previously we provided your company with a complaint notice regarding
your customer listed above. Our records indicate that we have not yet
received a response from you in this matter. The details of the
consumer's concern are available at the following website address: http://www.westernmichigan.bbb.org/complaint/view/37021485/b/m6y6o8j4b.

Please review this matter and advise us of your position.

Complaint Case #: 37021485
Consumer: CATHY BYRNE
Case
Opened: 2010-02-23

As a neutral third party, the Better
Business Bureau can help to resolve the matter. Often complaints are a
result of misunderstandings that a company wants to know about and
correct.

In the interest of time and good customer
relations, please provide the BBB with written verification of your
position in this matter by March 21, 2010. Your prompt response
will allow BBB to be of service to you and your customer in reaching a
mutually agreeable resolution. Please inform us if you have contacted
your customer directly and already resolved this matter.

The
Better Business Bureau develops and maintains Reliability Reports on
companies across the United States and Canada. This information is
available to the public and is frequently used by potential customers.
Your cooperation in responding to this complaint becomes a permanent
part of your file with the Better Business Bureau. Failure to promptly
give attention to this matter may be reflected in the report we give to
consumers about your company.

We encourage you to use our
ONLINE COMPLAINT system to respond to this complaint. The following
link will take you directly to this complaint and you will be able to
enter your response directly on our website: http://www.westernmichigan.bbb.org/complaint/view/37021485/b/m6y6o8j4b.

We look forward to your prompt attention to this matter.

Sincerely,

Terry Glenn
Trade Practice
Supervisor
BBB Complaint Department
[email-masked]
BBB of Western Michigan
40 Pearl Street, NW, Suite 354
Grand Rapids, MI 49503