Subject: Business Reply to a Complaint (bizcomplaint.asp)
From: <[email-masked]>
To: <[email-masked]>
Cc: <[email-masked]>
Date: Wed, 28 Apr 2010 15:31:12 -0400

Company_Name:   Labor Law Poster Service
CompanyEmail:   [email-masked]
Customer_Name:   Emily Ribar
Complaint_ID:   4CD0-6ff%
BBB_Staff:   Ida Vaghari
Complaint_Information:   Customer stated that order was placed but never 
ordered from their company.
Company_Response:   Calls are made from our Outbound call department 
to inform previous customers of the updated 2010 
labor law posters that we had available for 
purchase.  A call was placed to this company for 
just that reason.  An order was verified with 
Scott who answered the phone since the manager 
requested was not available.  When asked if we 
should send the order to his attention, Scott 
said to just send it to the accounting department 
or to just leave it in the name of the last 
person who had ordered which was Emily.  We 
acknowledge that any misunderstanding would have 
been avoided if the rep would have spoken to 
Emily personally.  The order has been canceled 
and no balance is owed. This customer has been 
added to the "Do not contact" list so that any 
future correspondence will not be received.  We 
do apologize for any inconvenience this may have 
caused anyone involved.