Subject: BBB Complaint Case#37028028(Ref#37-13002264-37028028-4-300)
From: "Better Business Bureau" <[email-masked]>
To: "Mr Michael Bishop" <[email-masked]>
Date: Mon, 21 Mar 2011 06:09:15 -0600 (MDT)

Complaint Case #: 37028028
Consumer: TISH JONES

The Better Business Bureau has received the above-referenced
complaint from a consumer. The details of the consumer's concerns are
available on the following website address: http://www.westernmichigan.bbb.org/complaint/view/37028028/b/m6y6o8j4b.

Please review this matter and advise us of your position.

Complaint Case #: 37028028
Consumer: TISH JONES
Case
Opened: 2011-03-18

The Bureau takes no position as to the
validity of the complaint. Our goal is to help you and the consumer
resolve this issue in a mutually satisfactory manner.

In the
interest of time and good customer relations, please respond to the BBB
by April 4, 2011. Your prompt response greatly enhances the chances
for a successful resolution.

We encourage you to use our
ONLINE COMPLAINT system to respond to this complaint. The following
link will take you directly to this complaint and you will be able to
enter your response directly on our website: http://www.westernmichigan.bbb.org/complaint/view/37028028/b/m6y6o8j4b.

If you are unable to respond using the internet, then
please respond in writing to the address above. We look forward to
your prompt attention to this matter.

Sincerely,

Melissa Brewer
Trade Practice Assistant
BBB Complaint
Department
[email-masked]
BBB of Western Michigan
40
Pearl Street, NW, Suite 354
Grand Rapids, MI 49503