Subject: BBB Complaint Case#37028169(Ref#37-13002264-37028169-10-8100)
From: "Better Business Bureau" <[email-masked]>
To: "Mr Michael Bishop" <[email-masked]>
Date: Fri, 1 Apr 2011 06:11:22 -0600 (MDT)

Complaint Case #: 37028169
Consumer: David Bookbinder

Thank you for your cooperation in responding to the above
consumer's complaint. Following our usual procedure, we notified the
consumer of your response and requested notification of whether or not
it was satisfactorily resolved. The consumer has notified our office
they are not satisfied. Your company has made a good faith effort in
an attempt to resolve this issue; therefore we are closing the case at
this time.

The Better Business Bureau develops and
maintains Reliability Reports on companies in our service area. This
information is available to the public and is frequently used by
potential customers. Your level of cooperation in resolving to this
complaint becomes a part of your file with the Better Business
Bureau.

Sincerely,

Melissa Brewer
Trade
Practice Assistant
BBB Complaint Department
[email-masked]
BBB of Western Michigan
40 Pearl Street,
NW, Suite 354
Grand Rapids, MI 49503