Subject: BBB Complaint Case#37037466(Ref#37-13002264-37037466-4-12030)
From: "Better Business Bureau" <[email-masked]>
To: "Mr Steve Fata" <[email-masked]>
Date: Wed, 5 Sep 2012 06:09:07 -0600 (MDT)

Complaint Case #: 37037466
Consumer: Richard E Marra

Enclosed is a complaint from a consumer. This case is NOT being
treated as a formal complaint, but we wanted to inform you of this
communication.

Your Better Business Bureau is a non-profit
organization dedicated to helping consumers and companies resolve
disputes. We encourage you to review the information submitted by the
consumer and provide your company's position within the next 10 days.
If you send a letter directly to your customer, please send the Bureau
a copy of the response.

As stated above, the Bureau will
not be pursuing this as a formal complaint; it is being hanlded for
informational purposes only.

Thank you for your prompt
attention to this matter.

Sincerely,

Sheila
Balczak
Customer Information Specialist
BBB Complaint
Department
[email-masked]
BBB of Western
Michigan
40 Pearl Street, NW, Suite 354
Grand Rapids, MI
49503