Subject: BBB Complaint Case#37025704(Ref#37-13002264-37025704-4-300)
From: "Better Business Bureau" <[email-masked]>
To: "Mr Michael Bishop" <[email-masked]>
Date: Fri, 5 Nov 2010 06:16:32 -0600 (MDT)

Complaint Case #: 37025704
Consumer: Jane Gray

The
Better Business Bureau has received the above-referenced complaint from
a consumer. The details of the consumer's concerns are available on the
following website address: http://www.westernmichigan.bbb.org/complaint/view/37025704/b/m6y6o8j4b.

Please review this matter and advise us of your position.

Complaint Case #: 37025704
Consumer: Jane Gray
Case
Opened: 2010-11-04

The Bureau takes no position as to the
validity of the complaint. Our goal is to help you and the consumer
resolve this issue in a mutually satisfactory manner.

In the
interest of time and good customer relations, please respond to the BBB
by November 19, 2010. Your prompt response greatly enhances the
chances for a successful resolution.

We encourage you to use
our ONLINE COMPLAINT system to respond to this complaint. The following
link will take you directly to this complaint and you will be able to
enter your response directly on our website: http://www.westernmichigan.bbb.org/complaint/view/37025704/b/m6y6o8j4b.

If you are unable to respond using the internet, then
please respond in writing to the address above. We look forward to
your prompt attention to this matter.

Sincerely,

Terry Glenn
Trade Practice Supervisor
BBB Complaint
Department
[email-masked]
BBB of Western Michigan
40
Pearl Street, NW, Suite 354
Grand Rapids, MI 49503