Subject: Re: Inbound call center
From: Labor Law <[email-masked]>
To: Steve Fata <[email-masked]>
Cc: Managers <[email-masked]>, Joe Fata <[email-masked]>
Date: Sun, 3 Jan 2016 14:22:30 -0500

The computers are all set up and ready to go. Mike, can you make sure they bring all their paperwork (scripts etc) and their headsets that would be great! 
Thanks

Sent from my iPhone

> On Jan 1, 2016, at 10:14 AM, Steve Fata <[email-masked]> wrote:
> 
> Hi All,
> 
> I have been listening to the inbound calls and Joey Fata and I have come to the conclusion that based on the calls we need to move the entire inbound group over to Westshire. This will take place on Monday Jan 4th 2016. When the inbound staff come in, they are to be directed to Westshire. 
> 
> When listening to the calls, it was clear to see that some of the inbound reps have no idea how to sell on the phone! This is costing the company money and is just totally unacceptable! 
> 
> Joey Sheets and Ang are in the process of setting it up.
> 
> Thanks,
>  
> Steve 
> 
> 517-204-3449