Subject: Customer Service
From: "Ryan Dooley" <[email-masked]>
To: "Mike" <[email-masked]>
Cc: <[email-masked]>
Date: Mon, 28 Mar 2011 13:40:46 -0400

Mike,

Attached is a revised Customer Service script.  I did keep the script
somewhat assumptive.  I think we should stay assumptive in all departments,
which will ultimately improve sales performance across the board.  If you
would like me to make changes or if you will be making changes, please let
me know and I will update things on my end as well.

Please let me know your thoughts either way.

Thank you!