Subject: Customer Service Verification Procedure Changes
From: "PayPal" <[email-masked]>
To: <[email-masked]>
Date: Tue, 11 Mar 2008 12:35:09 -0400 (EDT)

Dear Michael Bishop,
 
In an effort to ensure your personal account information is kept safe and secure, PayPal has implemented a new verification process for Payflow accounts contacting us via telephone.
 
Going forward you will be asked to provide us with the following:

1. Login ID and
2. Contact Name
 
In addition to your Login ID and Contact Name, we will also ask you to provide one of the following pieces of information:
 
1. Merchant ID or Terminal ID: 
These can be found by logging into [email-masked].  Click on 'Account Administration' and then 'Processor and Merchant Bank Information'
 
2. Billing Information: (last four digits of either the credit card or bank account information associated with your account) 
This can be found by logging into [email-masked].  Click on 'Account Administration' then 'Contact Information', then click on the 'Billing Information' link
 
If you have any questions or concerns about this change, please contact the PayPal Merchant Solutions Team at 1-888-883-9770.

Sincerely,
 
The PayPal Merchant Solutions Team

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