Subject: PayPal: Production Data Center Migration
From: "Paypal, PODC" <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Date: Thu, 17 Mar 2011 10:25:40 -0600

Hi Mike / Joey Sheets,

My name is Brian Steg and I am following up on our phone conversation from earlier today, 3/17. Per our conversation, we discussed a recent Data Center migration and how it is impacting your business operations. We noticed that you are utilizing our older IP address to connect to our servers, the IP address will need to be modified in order to prevent any interruption of service which may impact your ability to receive payments into your PayPal account. Please make sure that these changes are made before April 1, 2011.

Below I have included the notice from our X.com technical support team:

PayPal MTS Bulletin

The following Payflow LIVE Applications have been migrated as of March 16, 2011.

https://payflowpro.verisign.com
https://payflowpro.paypal.com
https://agw.paypal.com
https://payflow.verisign.com
https://cr-payflow.verisign.com
https://cr.cybercash.com
https://buyerauth.verisign.com

----------------------------------------------------------------------------------------------------------------------------------
As part of our ongoing commitment to improve our services, certain applications and a database in PILOT and LIVE environments have been migrated to a new facility which has a better hardware infrastructure. This migration may impact you if you use any of the following services:

* Payflow Pro
* Payflow Link
* Website Payments Pro, Payflow Edition
* Website Payments Pro using a Payflow integration

Mentioned below are the related impacts and the troubleshooting guidelines.

Pilot Migration Activities
------------------------------
**The URL test-expresscheckout.paypal.com will be retired after Feb 17. Please use the PayPal Sandbox environment (https://developer.paypal.com/) instead, to test Express Checkout.

**Please note that the following Pilot URLs will have IP address changes due to the migration. Depending on your network configuration and/or ecommerce integration for PILOT transactions you may need to reconfigure settings to accommodate our changing IP addresses. This will NOT impact anyone using the DNS for IP address resolution, to access applications and URLs that are being migrated. Please review our TROUBLESHOOTING section if you still have connectivity issues.

URL: pilot-payflowpro.verisign.com
Current IP address: 216.113.190.199
New IP address: 66.211.171.138

URL: pilot-payflowpro.paypal.com
Current IP address: 216.113.190.200
New IP address: 66.211.171.140

URL: pilot-agw.paypal.com
Current IP address: 216.113.190.146
New IP address: 66.211.171.136

URL: test-payflow.verisign.com
Current IP address: 216.113.190.154
New IP address: 66.211.171.129

URL: testcr-payflow.verisign.com
Current IP address: 216.113.190.155
New IP address: 66.211.171.133

URL: test-cr.cybercash.com
Current IP address: 216.113.190.156
New IP address: 66.211.171.132

URL: pilot-buyerauth.verisign.com
Current IP address: 216.113.190.197
New IP address: 66.211.171.134

Production (LIVE) Migration Activities
--------------------------------------------

Mentioned below is the impact during the database migration activity.

1. PayFlow Pro, PayFlow Link and Website Payments Pro PayFlow Edition merchants will be unable to log in to PayPal Manager (https://manager.paypal.com).

2. PayFlow Resellers will be unable to log in to Partner Manager (https://partnermanager.paypal.com).

3. PayFlow Link Merchants will be unable to accept or process transactions.

4. Website Payments Pro merchants with Payflow Integration who access Merchant Manager (https://paypalmanager.paypal.com) will be able to log in but will encounter the following:
a.Virtual Terminal and Recurring Payments link will not be displayed
b.Website Payments Pro Hosted Solution customization will be unavailable.
c. Create/View of PayFlow API credentials will be unavailable.

5. Merchants may receive a Result Code 19 ("Original transaction ID not found") while performing reference transaction types (Delayed Capture, Credit, Void or Inquiry) against transactions which completed during the maintenance period. This impact to Reference transactions will be resolved by 5:00 pm PST on March 19. After that, merchants will be able to re-process these transactions.

6. Merchants using one of the following processors will experience a service disruption
a. (FDRA) First Data International
b. (MAPP) Global Payments - Central
c. (MONE) Moneris
d. (CSIN) Citibank Singapore
Please note that merchants on other processors will only be able to process Non-Reference Authorization and Sale transactions.

7. Merchants will receive a Result Code 127 ("Fraud Protection Services Filter - not processed by filters") against transactions using PayFlow Pro Fraud Protection Service.

8. Duplicate Suppression feature will be unavailable. Transactions using Duplicate Suppression will complete, but return Result Code -1.

9. Merchants using PayFlow Pro Recurring Billing Service will be unable to perform the following operations
a. Add (ACTION=A)
b. Modify (ACTION=M)
c. Reactivate (ACTION=R)
d. Cancel (ACTION=C)
e. Inquiry (ACTION=I)
f. Payment (ACTION=P)

10. Website Payments Pro PayFlow Edition merchants and PayFlow Pro merchants using PayPal Mark will experience the following :
Transactions submitted through www.paypal.com<http://www.paypal.com> or PayPal APIs will not be reflected in PayPal Manager(https://manager.paypal.com) or Reports.

Depending on your network configuration and/or ecommerce integration for LIVE transactions you may need to reconfigure settings to accommodate our changing IP addresses. If your network or integration has hard coded our IP addresses you will need to update your configuration to use our new IP addresses found below.

Listed below is the Payflow Live Application Migration Schedule and related IP address changes:

Partner Manager (https://partnermanager.paypal.com):
Old IP address: 216.113.190.185
New IP address: 66.211.171.163

Payflow Link (https://payflowlink.paypal.com):
Old IP address: 216.113.190.188
New IP address: 66.211.171.164

PayPal Manager (https://manager.paypal.com):
Old IP address: 216.113.190.184
New IP address: 66.211.171.182

Merchant Manager (https://paypalmanager.paypal.com):
Old IP address: 216.113.190.194
New IP address: 66.211.171.181

Reporting XML API (https://payment-reports.paypal.com/reportingengine)
Old IP address: 216.113.190.187
New IP address: 66.211.171.183

Also listed are other Payflow Live URLs that had IP address changes due to the migration:

URL: xml-reg.verisign.com/xmlreg
Old IP address: 216.113.190.164
New IP address: 66.211.171.178

URL: payflowpro.verisign.com
Old IP address: 216.113.190.147
New IP address: 66.211.171.139

URL: payflowpro.paypal.com
Current IP address: 216.113.190.148
New IP address: 66.211.171.141

URL: agw.paypal.com
Old IP address: 216.113.190.180
New IP address: 66.211.171.137

URL: payflow.verisign.com
Old IP address: 216.113.190.149
New IP address: 66.211.171.128

URL: cr-payflow.verisign.com
Old IP address: 216.113.190.150
New IP address: 66.211.171.130

URL: cr.cybercash.com
Old IP address: 216.113.190.151
New IP address: 66.211.171.131

URL: buyerauth.verisign.com
Old IP address: 216.113.190.198
New IP address: 66.211.171.135

Troubleshooting Tips
-----------------------------
If you are having problems connecting to one of the above-mentioned URLs in PILOT or LIVE environments, please try the following to resolve the issue:

* Flush your DNS cache if your applications store existing IPs.
* Update your application or system configuration (e.g. system hosts file) if you hard code IP addresses
* Check and/or update your firewall configuration to ensure that outbound access to the new IP addresses is permitted

Please consult with your organization's IT personnel to determine if action is necessary in order to avoid an interruption in service.

If you have any additional questions or concerns, feel free to contact me directly at [email-masked]<mailto:[email-masked]> or by calling at (866) 837-1851.

Have a great day!

Sincerely,

Brian Steg / PayPal Account Management
Mon-Fri. 7AM-3:30PM
phone 866.837.1851 / 888.215.5506
email [email-masked]

<http://www.paypal.com/irs>