Subject: FW: Double Charge
From: "Paypal, PODD" <[email-masked]>
To: <[email-masked]>
Date: Thu, 24 Feb 2011 10:48:29 -0700

Dear Michael Bishop (Amber),

Thanks for contacting PayPal regarding a duplicate charge issue.  In addition to the below transaction, I found VSJD6C7B0930 for the same customer, same amount, approximately 1 ½ minutes earlier.  (This may indicate that the customer clicked twice or something of that nature.)  If the customer only intended to place one order, it is just a matter of refunding one of the transactions.

If you have further questions or concerns, please contact us via this email address as we must discuss account specific information through an email address associated with the account.

Thank you,

Kristin / Associate Account Manager, Merchant Services<http://iweb3.corp.ebay.com/teamworks/sites/31720/default.aspx>
M - F 7:30 am - 4:00 pm CST
Merchant Service: 888.215.5506 or 866-837-1851

7700 Eastport Parkway
La Vista, NE 68128

From: Amber Blais [mailto:[email-masked]]
Sent: Thursday, February 24, 2011 10:31 AM
To: Paypal, PODD
Subject: Double Charge

This customer called us today saying that they had two charges on there account. TRANS# VRFD6D7CCE27. Could someone please check on this for me.

Thank You
Amber Blais
Labor Law Poster Service