Subject: Refund
From: "Paypal, PODC" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 26 Mar 2013 13:38:07 +0000

Hello.

My engineers were able to locate the PayPal.com transaction ID (8W7025678U723914U) for the transaction you were having trouble with via the PayPal manager (EQEP8AF468D6). Due to a system issue the PayPal.com transaction ID did not attach to the PayPal manager transaction ID causing the system not to be able to recognize the transaction when you were attempting to issue a credit. You can however issue the credit from the PayPal.com side via the transaction details.

To issue a refund via PayPal.com

1.     Log into your account at PayPay.com

2.     Click History near the top of the page.

3.     Click Find a transaction

4.     Select Transaction ID from the drop-down  menu.

5.     Paste 8W7025678U723914U in the search box and click Search.

6.     Click Details next to the payment.

7.     For "Refund amount," enter the amount you want to refund, and then click Continue.

8.     Review your information to make sure you entered the correct refund amount, and then click Issue Refund.

Please let me know if you have any questions or have any trouble with any other transactions.

Al Meeks Jr.
Associate Account Manager, Merchant Services

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