Subject: FW: analysis
From: "Robert Rife" <[email-masked]>
To: <[email-masked]>
Cc: "Julie Archuleta" <[email-masked]>, "Ruth Mascardo" <[email-masked]>
Date: Thu, 6 Jan 2011 13:26:58 -0700

Hi Mike,
 
Just wanted to follow up on things to see if we can make progress.  Please let me know a good time when we could talk for just a few minutes so we can continue to push along progress on this.  Ruth or Julie will try to reach you to schedule a time if that would be move convenient for you.  I look forward to speaking with you soon.
 
Thanks Mike!
 
Bob
________________________________

From: Robert Rife
Sent: Mon 1/3/2011 9:49 AM
To: [email-masked]
Subject: FW: analysis

Hi Mike,

Hope you had a Happy New Year!  I just wanted to touch base regarding my email below.  Please let me know if you have time to talk today or anytime within the next few days so we can get on the same page and get this done for you.  I have copied my assistant Dana here so she can schedule a time for us to talk anytime that is convenient for you.  Thanks Mike!

Bob 
________________________________

From: Robert Rife
Sent: Wed 12/29/2010 4:21 PM
To: Mike
Subject: RE: analysis

Hi Mike,
 
Thanks for your email.  I read and understand what you write below and we really want to make this simple but are having difficulty reconciling what Joey told us originally and what you state below with what we are seeing in your actual call records from your carrier.  
 
For example, you mention below that "the Outbound calls are consistently at the $.0098 rate".  Yet if you review the file attached, you will see a in Column B a listing of all of your outbound calls by traffic type in rows 4 through 28.  We do not see the consistent rating at $.0098 that you mention.  Of all these calls, only one call, in line 26 is rated at $.0098.  If you total the cost and minutes from these rows and divide the cost by the minutes, your outbound rate comes to $.011.  
 
We can't connect the dots on this because on one hand we are being told that your current rate is $.0098, yet on the other hand we have been told this file is a good sample of your current call detail and according to the file, it does not appear that your cumulative rate is truly $.0098.  The cumulative rate for your outbound calls calculates to $.011 and the cumulative rate for all calls calculates to $.01193.
 
On a separate but related note, when we spoke I thought that Joey stated the 12.4% FUSF was calculated as a single line item at the end, not on a per call basis.  But it seems like you are saying below that the FUSF is being added to the cost of each inbound call on a per call basis?  
 
Please know we are not trying to make this difficult.  Our job is to reconcile what you pay today with what you believe you are paying.  We have not been able to do that and are uncertain where the disconnect exists between what you are saying you have and what appears in the sample of your current invoice you gave to us to analyze.  I know if you are paying more than you believe you are paying, you would like to know about it asap. 
 
Can we have another brief conversation or can you send me an email to help us to understand if the sample you provided is representative and the rates doe not calculate to $.0098 how/why you believe your rate is $.0098?
 
Is it possible that the sample you provided is not representative?  We have been told that you do 500,000 minutes per month, which would be 20,000-25,000 minutes per day, and were told that we would receive two days worth of call detail.  The call detail we've received is for 90 minutes of traffic.  Could we obtain even a single day's worth of traffic to cross check what we are seeing in the sample you've already given us with another day?  Typically we get a month's worth of call detail when doing this type of analysis, which would be ideal.  Obviously there is no harm in giving us your call detail to analyze.  Best case we verify what you believe you are getting is in fact what you are receiving.  Worst case we help you identify an issue that exists and help you solve it rather than allowing it to persist.  
 
Please let me know when you can and we look forward to making progress!
 
Thanks Mike!!
 
Respectfully,
Robert S. Rife
CEO, President
Broadband Dynamics, LLC
Diversified Telecommunications Consulting, LLC
480.941.0444 V
480.941.1143 F
www.broadbanddynamics.net <http://www.broadbanddynamics.net/> 
www.diversifiedconsulting.net <http://www.diversifiedconsulting.net/>   
 
CONFIDENTIAL COMMUNICATION NOTICE: The information transmitted by this e-mail (including any and all attachments) is intended only for the addressee and contains confidential and/or privileged material. Any interception, review, retransmission, dissemination or other use of this information by persons or entities other than and including the intended recipient is prohibited by law and may subject them to criminal or civil liability. If you received this communication in error, please contact us immediately at (480) 941.0444, and delete the communication from any computer or network system.

________________________________

From: Mike [mailto:[email-masked]]
Sent: Wed 12/29/2010 1:24 PM
To: Robert Rife
Subject: Re: analysis

Bob,
If you would like to split the pricing out to show both your Inbound vs. Outbound, that would be fine.  We know that we have taxes (about 12.4%) added to the Inbound rate which brings that to about 1.2 ¢.  The Outbound calls are consistently at the $.0098 rate and are billed each 10th of a minute.  If you would like to base your pricing on both Inbound and Outbound rates, that would probably give us a pretty good comparison.  Much appreciated!
Thank you,
Michael Bishop
Labor Law Poster Service
Phone 877-321-4144
Fax 888-442-4144
[email-masked] 

	----- Original Message ----- 
	From: Robert Rife <mailto:[email-masked]>  
	To: Mike <mailto:[email-masked]>  
	Sent: Tuesday, December 28, 2010 4:35 PM
	Subject: RE: analysis

	Hi Mike,
	 
	Thanks for your email.  We appreciate the opportunity you are giving to us and I think our mutual goal is to make sure we provide you a true "apples to apples" savings analysis.  In an effort to do so, based upon your email below, we need to gain some further clarification from you to ensure the assumptions we make in our proposal are correct.  Let me explain.
	 
	You state below that the call detail records we have received should be a good sample.  The call detail records we have indicate $1.09 in cost for 91 minutes of traffic.  You might remember that Joey insisted on our call that your rate is $.0098.  This is not what appears in the call detail records attached.  We found only 1 call out of 134 calls that was rated at $.0098.  Dividing the cost by the minutes provides a blended rate of $.01193. 
	 
	In an effort to ensure we are in fact comparing "apples to apples", it would seem that comparing our cost to your actual cost reflected in our call detail Joey provided would be the way to proceed.  But we don't want to base the proposal upon your actual cost in the call detail records, only to be told after the fact that the rates in the call detail provided are not what you pay today.  Can you please let us know if we are on the same page that your current rate is the $.01193 rate reflected in the call detail, as opposed to the $.0098 rate we discussed?  Thank you.    
	 
	When we spoke I mentioned that we see people quoted SIP/VOIP rates all the time, but that their bills usually reflect something different than was quoted.  If you are getting something different than what Joey was quoted/sold, unfortunately, that's pretty consistent with what we are seeing today from most SIP/VOIP suppliers.  The good news is that we can solve this issue for you!    
	 
	One other item we wanted to clarify was your typical monthly minutes.  Joey mentioned when we spoke that you are doing approximately 500,000 minutes per month.  Is this an accurate figure for us to use for purposes of forecasting a month of savings?  
	 
	Please let us know on these items, Mike, and we'll have our billing folks complete our analysis for you.
	 
	Thanks Mike!     

	Respectfully,
	Robert S. Rife
	CEO, President
	Broadband Dynamics, LLC
	Diversified Telecommunications Consulting, LLC
	480.941.0444 V
	480.941.1143 F
	www.broadbanddynamics.net <http://www.broadbanddynamics.net/> 
	www.diversifiedconsulting.net <http://www.diversifiedconsulting.net/>   

	CONFIDENTIAL COMMUNICATION NOTICE: The information transmitted by this e-mail (including any and all attachments) is intended only for the addressee and contains confidential and/or privileged material. Any interception, review, retransmission, dissemination or other use of this information by persons or entities other than and including the intended recipient is prohibited by law and may subject them to criminal or civil liability. If you received this communication in error, please contact us immediately at (480) 941.0444, and delete the communication from any computer or network system.

________________________________

	From: Mike [mailto:[email-masked]]
	Sent: Tue 12/28/2010 12:53 PM
	To: Robert Rife
	Subject: Re: analysis

	Bob,
	It is my understanding that what Joey sent over was a good sample of our types of calls we are making.  Please go ahead and base your numbers on the data provided.  Much appreciated!  
	Thank you,
	Michael Bishop
	Labor Law Poster Service
	Phone 877-321-4144
	Fax 888-442-4144
	[email-masked] 

		----- Original Message ----- 
		From: Robert Rife <mailto:[email-masked]>  
		To: [email-masked] 
		Cc: Ruth Mascardo <mailto:[email-masked]>  
		Sent: Monday, December 27, 2010 12:38 PM
		Subject: analysis

		Hello Mike,
		 
		Hope you had a Merry Christmas and are enjoying your holidays!  I wanted to follow up on the cost analysis we are doing for you.  
		 
		When we spoke, Joey mentioned that you currently do about 500,000 minutes per month and that he was going to send along call detail records from a couple of days for us to analyze for you.  If you do 500,000 minutes per month, we anticipated that the couple days worth of traffic would illustrate 20,000-25,000 minutes per day (20-25 work days).  
		 
		Attached is our analysis of the call detail records Joey sent to us.  The file illustrates 91 minutes of traffic and $1.09 in total current cost.  If you divide your total cost by your total minutes, your current cost per minute rate is $.0119, which is higher than the $.0098 rate Joey mentioned you are supposed to be receiving from your current supplier.  
		 
		If you would like us to do so, we would be happy to base our cost comparison on the rates contained in this call detail and then forecast our savings based upon 500,000 minutes of traffic.  But prior to doing so, we just wanted to point out to you that the call detail Joey provided does not appear to have two full day's worth of traffic.  We would ask for your guidance, Mike, regarding whether you'd like us to follow up with Joey to get two full day's worth of call detail, or if you'd like us to just use the information contained in this file to complete our analysis.
		 
		Please let us know how you wish to proceed and we will work to complete our analysis for you asap.  
		 
		Thanks Mike!
		 
		Bob

		Respectfully,
		Robert S. Rife
		CEO, President
		Broadband Dynamics, LLC
		Diversified Telecommunications Consulting, LLC
		480.941.0444 V
		480.941.1143 F
		www.broadbanddynamics.net <http://www.broadbanddynamics.net/> 
		www.diversifiedconsulting.net <http://www.diversifiedconsulting.net/>   

		CONFIDENTIAL COMMUNICATION NOTICE: The information transmitted by this e-mail (including any and all attachments) is intended only for the addressee and contains confidential and/or privileged material. Any interception, review, retransmission, dissemination or other use of this information by persons or entities other than and including the intended recipient is prohibited by law and may subject them to criminal or civil liability. If you received this communication in error, please contact us immediately at (480) 941.0444, and delete the communication from any computer or network system.