Subject: Re: New 800# needed
From: "Flowroute Support" <[email-masked]>
To: [email-masked]
Date: 12 Feb 2018 11:27:17 -0500

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Type your response ABOVE this line

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Customer: support
Subject: New 800# needed
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Adam M. | FEB 12, 2018 | 08:26AM PST

Hi Michael,

Glad to hear it.

I've changed this ticket to Resolved in our system. If you need any more help on this issue, simply reply to this email and your ticket will be automatically be reopened. If you reply after 7 days, a new ticket number will be created.

If you don't have any additional questions, would you mind taking a minute to let us know how this case went? We'd love to hear your thoughts on how we're doing.

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How satisfied are you with your support experience?

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Good: http://tickets.flowroute.com/customer/csats/5a81c02e4df0f467180035ee/edit?customer_feedback%5Brating%5D=2

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Adam M. 
Flowroute Operations
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Michael | FEB 12, 2018 | 08:04AM PST 

Hello Adam.
Sorry I didn't respond earlier. We were able to look through our list of numbers and found 2 numbers that we can use. We will likely just assign one of those numbers. But I appreciate the information as it may serve to be useful in the future. 
Thank you,
Michael Bishop
Labor Law Poster Service
877-321-4144 x355

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Adam M. | FEB 08, 2018 | 09:57AM PST

Hi Michael,

You can purchase Toll-Free Numbers either through inventory, or through a Vanity Toll-Free.

​*To purchase a toll-free number from our current inventory*​, you would follow the same process as is used to purchase a local phone number:

1. Log in to Flowroute Manager and click on the DIDs tab. From there click on the "Purchase":https://manage.flowroute.com/accounts/dids/purchase/ sub-tab. 
2. On the DID Purchase page, select the area code you wish to view, then select an exchange. (For toll-free numbers, you would want to select one of the following area codes: 844, 855, 866, 877, 888, or 800.) DIDs in your selected NPA-NXX will be displayed below for you to purchase.
3. Once you've chosen a Toll-Free Number to purchase, click the green "Purchase" button, then the green "Yes" button to confirm.

* Note: Most of the time, we only have toll-free numbers in stock from prefixes 855 and 844 – inventory from the other toll-free prefixes is exhausted nationwide. Occasionally, though, you may be able to find a number in stock from prefix 866, 877, 888, or 800. If we have it in stock, you'll be able to find it on the DID Purchase page!

If you would like to search for a number with a specific pattern, we recommend using 800forall.com to browse for a number that fits your needs. If you find a number you would like us to acquire, do NOT press the 'Get #' button. This will reserve the number, making it unavailable to us.

Please let us know if you have any further questions about this, or if there are any patterns you'd like us to us to reserve, and we'll be happy to help.

Adam M. 
Flowroute Operations
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Michael | FEB 08, 2018 | 07:44AM PST  | Original message 

Hello.
Our company needs an additional 800# and need to know how to go about obtaining one to add it. Is that something you provide or do you have any recommendations of providers that offer that service? Your assistance is greatly appreciated!
Thank you,
Michael Bishop

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This message was sent to [email-masked] in reference to Ticket #: 397031.
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