Subject: Account Notification: Refund [NO ACTION REQUIRED]
From: Team Flowroute <[email-masked]>
To: [email-masked]
Date: Tue, 06 Mar 2018 17:47:44 -0600

Hi Michael,

On February 14, 2018, we identified that outbound calls placed to 833 toll-free numbers did not have the correct rate applied and therefore were not billed correctly. Once detected, we were able to quickly resolve the issue and apply refunds to customers who were impacted. You can view the exact amount of the refund by logging in to your Manage Portal (http://go.flowroute.com/e/48002/accounts-billing-/6lbg95/318856890).

Sincere apologies for the error. If you have any questions or concerns, please don’t hesitate to contact us (http://go.flowroute.com/e/48002/customer-widget-emails-new/6lbg97/318856890).

Best,
Team Flowroute

			 

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