Subject: Fw: [LightSpeed] Re: Re: LightSpeed Order - Credit Card Needs to be Updated
From: Bishop <[email-masked]>
To: Mike Bishop <[email-masked]>
Date: Fri, 11 Aug 2017 12:58:57 +0000

________________________________
From: [email-masked] <[email-masked]> on behalf of LLPS Customer Care <[email-masked]>
Sent: Friday, August 11, 2017 8:58 AM
To: [email-masked]
Subject: Fwd: [LightSpeed] Re: Re: LightSpeed Order - Credit Card Needs to be Updated

---------- Forwarded message ----------
From: Jason Schreiber (LightSpeed) <[email-masked]<mailto:[email-masked]>>
Date: Thu, Aug 10, 2017 at 10:41 AM
Subject: [LightSpeed] Re: Re: LightSpeed Order - Credit Card Needs to be Updated
To: LLPS Customer Care <[email-masked]<mailto:[email-masked]>>

##- Please type your reply above this line -##

Your request (54900) has been updated. To add additional comments, reply to this email.

[Jason Schr]

Jason Schreiber (LightSpeed)

Aug 10, 10:41 AM EDT

From: "LLPS Customer Care (LightSpeed)" <[email-masked]<mailto:[email-masked]>>
Reply-To: Lightspeed Help <[email-masked]<mailto:[email-masked]>>
Date: Thursday, August 10, 2017 at 10:28 AM
Cc: Jason Schreiber <[email-masked]<mailto:[email-masked]>>
Subject: [LightSpeed] Update: Re: LightSpeed Order - Credit Card Needs to be Updated

Attachment(s)
LLPS032017signed[1].pdf<http://support.golightspeed.com/attachments/token/SmKDUgtj4BgnpThRbdxbtKWi7/?name=LLPS032017signed%5B1%5D.pdf>
LightSpeed MSA 040116[1].pdf<http://support.golightspeed.com/attachments/token/6nmOkNp86Npfnd3WCvUL7y4Sk/?name=LightSpeed+MSA+040116%5B1%5D.pdf>

[LLPS Custo]

LLPS Customer Care

Aug 10, 10:28 AM EDT

We understand. Please send us a copy of the contract.

Thank you

[Jason Schr]

Jason Schreiber (LightSpeed)

Aug 10, 10:16 AM EDT

Please call Joey Sheets. He signed this order and represented himself with authority to do so. We spoke with him yesterday and he acknowledged that he told you this was coming and the contract is enforceable. If you are disputing the presence of a contract, his testimony to Tim Lebel from my office contradicts that.

Why would you suddenly not want the service? If you knew we were building fiber to your office and you no longer wanted the service, why didn't you tell us BEFORE we made this investment? Seems something isn't adding up here.

[LLPS Custo]

LLPS Customer Care

Aug 10, 10:11 AM EDT

Can we see a copy of the contract?

[Jason Schr]

Jason Schreiber (LightSpeed)

Aug 10, 10:08 AM EDT

Hi Mike,

We just spent $28,000 to build over a mile of fiber to your office and we have a 3-year contract to provide you service, that is why. So if you do not want the service, you can either pay the cancellation fee on the contract, or you can take the service and pay the monthly service fee for a minimum of 3-years - your choice. But either way, we invested a considerable amount of capital to deliver this service and intend to enforce the contract.

[Samantha P]

Samantha Poland (LightSpeed)

Aug 10, 10:05 AM EDT

Hello,

I will escalate this to our Service Delivery and Billing Departments to make the necessary changes.

Kind regards,

Samantha
Lightspeed Communications

[LLPS Custo]

LLPS Customer Care

Aug 10, 9:52 AM EDT

I'm sorry but Joey Sheets is no longer with this company. Not sure why you would have this invoice. Please contact Michael Bishop at [email-masked]<mailto:[email-masked]>.

Thank you

On Thu, Aug 10, 2017 at 8:25 AM, <[email-masked]<mailto:[email-masked]>> wrote:

Dear Joseph,

The payment method you have on file is not working. Our systems are automated, so your port will deactivate after too many attempts to activate your account.

Please use the link below to update your payment method right away. Please do so soon or let us know if you are unable to do this soon so we can work with you to avoid any disruption with your LightSpeed service.

Thank you,

LightSpeed

https://lightspeed.chargebee.com/pages/v2/LYnwDNjddCrG9I9icdKXaRWqcusDE2XfAb/update_payment_method

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