Subject: Re: TTN-0001784670 - 6323 W SAGINAW HWY. LANSING, MI. - Outage
From: Zayo IP NCC <[email-masked]>
To: [email-masked]
Cc: Joey Sheets <[email-masked]>
Date: Sat, 1 Jul 2017 16:07:12 -0500

All,

We are having no luck gaining access to 6323 W SAGINAW HWY. LANSING, MI,
and still have customers down. Mr. Fata has informed us that he will not be
able to provide access until Wednesday. He is also not in town at the
moment. Do you have any other suggestions for us to confirm equipment and
power at the location?

*Regards,*
Andrew D - IPNCC
*Zayo IP NCC (Network Control Center)*
*US Toll free:  1.866.236.2824 Opt 1, 3*
*US Local:  1.918.295.7012 Opt 1*
*UK Toll free:  0800.169.1646*
*Email:  [email-masked] <[email-masked]>*
*Website:  http://www.zayo.com <http://www.zayo.com/>*

On Sat, Jul 1, 2017 at 10:26 AM, Zayo IP NCC <[email-masked]> wrote:

> Thank you, Joey.
>
> Mike,
>
> We have been provided you as a contact for 6323 W SAGINAW HWY. LANSING, MI
> from Joey.
>
> We are currently seeing a loss of connectivity to our equipment at this
> location. If able could you please advise if there are any power issues at
> this site or provide us access that we can dispatch a filed tech to
> validate the status of our equipment.
>
> Thank you.
>
>
> *Regards,*
>
> *UmairZayo IP NCC (Network Control Center)*
> *US Toll free:  1.866.236.2824 <(866)%20236-2824> Opt 1, 3*
> *US Local:  1.918.295.7012 <(918)%20295-7012> Opt 1*
> *UK Toll free:  0800.169.1646*
> *Email:  [email-masked] <[email-masked]>*
> *Website:  http://www.zayo.com <http://www.zayo.com/>*
>
> On Sat, Jul 1, 2017 at 10:16 AM, Joey Sheets <[email-masked]> wrote:
>
>> Contact info has changed for the moment. Please contact Mike Bishop via
>> [email-masked] or phone 517-775-4916 <(517)%20775-4916>.
>>
>> Thanks,
>> Joey Sheets
>>
>> On Jul 1, 2017 11:05 AM, "Zayo IP NCC" <[email-masked]> wrote:
>>
>>> Yes, we have three customers affected for this issue, also could you
>>> please provide us the best contact information that we can reach you for
>>> future events.
>>>
>>> Thank you for your help and response
>>>
>>> Best Regards
>>>
>>> Francisco Cambranis
>>> *Zayo IP NCC (Network Control Center)*
>>> *US Toll free:  1.866.236.2824 <(866)%20236-2824> Opt 1, 3*
>>> *US Local:  1.918.295.7012 <(918)%20295-7012> Opt 1*
>>> *UK Toll free:  0800.169.1646*
>>> *Email:  [email-masked] <[email-masked]>*
>>> *Website:  http://www.zayo.com <http://www.zayo.com/>*
>>>
>>> On Sat, Jul 1, 2017 at 9:52 AM, Joey Sheets <[email-masked]> wrote:
>>>
>>>> I will look into this and update you. Is this affecting customers down
>>>> circuit?
>>>>
>>>> Thanks,
>>>> Joey
>>>>
>>>> On Jul 1, 2017 10:26 AM, "Zayo IP NCC" <[email-masked]> wrote:
>>>>
>>>>
>>>> Dear Zayo Customer,
>>>>
>>>> We are showing you as a contact for 6323 W SAGINAW HWY. LANSING, MI.
>>>>
>>>> We are currently seeing a loss of connectivity to our equipment at this
>>>> location. If able could you please advise if there are any power issues at
>>>> this site or provide us access that we can dispath a filed tech to validate
>>>> the status of our equipment.
>>>>
>>>> Thank you.
>>>>
>>>> *Regards,*
>>>>
>>>> Francisco Cambranis
>>>> *Zayo IP NCC (Network Control Center)*
>>>> *US Toll free:  1.866.236.2824 <(866)%20236-2824> Opt 1, 3*
>>>> *US Local:  1.918.295.7012 <(918)%20295-7012> Opt 1*
>>>> *UK Toll free:  0800.169.1646*
>>>> *Email:  [email-masked] <[email-masked]>*
>>>> *Website:  http://www.zayo.com <http://www.zayo.com/>*
>>>>
>>>> On Fri, Jun 30, 2017 at 11:59 PM, Zayo IP NCC <[email-masked]> wrote:
>>>>
>>>>> Dear Zayo Customer,
>>>>>
>>>>> We are showing you as a contact for 6323 W SAGINAW HWY. LANSING, MI.
>>>>>
>>>>> We are currently seeing a loss of connectivity to our equipment at
>>>>> this location. If able could you please advise if there are any power
>>>>> issues at this site.
>>>>>
>>>>> *Regards,*
>>>>>
>>>>> *Brandon A.*
>>>>>
>>>>> *Zayo IP NCC (Network Control Center)*
>>>>> *US Toll free:  1.866.236.2824 <(866)%20236-2824> Opt 1, 3*
>>>>> *US Local:  1.918.295.7012 <(918)%20295-7012> Opt 1*
>>>>> *UK Toll free:  0800.169.1646*
>>>>> *Email:  [email-masked] <[email-masked]>*
>>>>> *Website:  http://www.zayo.com <http://www.zayo.com/>*
>>>>>
>>>>> On Fri, Jun 30, 2017 at 9:29 PM, Zayo IP NCC <[email-masked]> wrote:
>>>>>
>>>>>> Dear Zayo Customer,
>>>>>>
>>>>>> We are showing you as a contact for 6323 W SAGINAW HWY. LANSING, MI.
>>>>>>
>>>>>> We are currently seeing a loss of connectivity to our equipment at
>>>>>> this location. If able could you please advise if there are any power
>>>>>> issues at this site.
>>>>>>
>>>>>>
>>>>>> *Regards,*
>>>>>>
>>>>>> *David*
>>>>>> *Zayo IP NCC (Network Control Center)*
>>>>>> *US Toll free:  1.866.236.2824 <(866)%20236-2824> Opt 1, 3*
>>>>>> *US Local:  1.918.295.7012 <(918)%20295-7012> Opt 1*
>>>>>> *UK Toll free:  0800.169.1646*
>>>>>> *Email:  [email-masked] <[email-masked]>*
>>>>>> *Website:  http://www.zayo.com <http://www.zayo.com/>*
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>