Subject: carparts.com - Tracking info for Order #19245878
From: "CarParts.com" <[email-masked]>
To: [email-masked]
Date: Tue, 29 Oct 2013 21:54:03 -0400

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Your Tracking Number

Thank you for shopping with us.

This is an update to your recent order. The product(s) assigned tracking information (below) have been packed and are ready to leave our warehouse:

Order Number: 19245878

Tracking Details

REPC286502 Shock and Strut Mount - Fedex: 9102927008500131841654

RB924604 Hazard Flasher Switch - Fedex: 055408370193603

Shipping Address:

Michael Bishop

6323 W Saginaw Hwy

Lansing, MI 48917-2492

Phone Number:

111-111-1111

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Thanks again for shopping with us.

[email-masked]

FAQs about Shipping:

"When will I receive my tracking number?"

Most customers receive their tracking number within 24 to 48 hours from ordering. There are some exceptions for custom orders and items that are made to order, – In some instances it can take a little longer.

"Do you ship orders on holidays or the weekend?"

Currently, we ship orders on business days (M-F). While we process orders in the warehouse on the weekends, we do not ship out on weekends or holidays. For orders shipped Overnight or 2nd Day, carriers reserve the right to
extend delivery time by 24 hours for residential deliveries.
Unfortunately, this is beyond our control and shipping charges cannot be
refunded for this reason.

"Why do I have multiple tracking numbers for one order?"

To ensure timely delivery of your product, not all items on your order may have shipped from the same warehouse. We ship from the warehouse closest to you, where the item is in stock. If you ordered multiple items that have been separated into different shipments, you will receive a tracking number for each of your shipments.

FAQs about Lost or Damaged Orders:

"My items arrived damaged. What should I do?"

Please contact our Customer Service Department at CarParts.com by calling (877)702-1308, option 3. We will get this resolved. Select Customer Service from the phone menu.

"My shipment arrived but I'm missing items. What should I do?"

Multi-item orders are sometimes shipped in multiple packages. It may be that you have an additional package that has yet to arrive. Feel free to call our Customer Service Department if you think there may be a problem with your order, at (877) 702-1308, option 3. You have up to 30 days after placing your order to report an issue like this with your order.

"My package never arrived, but the courier says it has been delivered."

If it has been 7 days from the date of delivery, and you have still not received your package, please call our Customer Service department at (877)702-1308 option 3. We will get this resolved by working with the courier.

FAQs about Canceled Orders and Returns:

"I'd like to cancel my order. Is it too late?"

Because the items on this email have been shipped, it is too late to cancel at this point. Please contact our Returns Department at (877)702-1308, option 4, or request an RMA online, if you wish to return any of your products.

"How long do I have to make a return?"

Generally, you may return products for up to 30 calendar days from date you ordered. Your 30 days to return runs from the day you ordered to the date stamped on your returned package. All returns need a Return Merchandise Authorization Number. To acquire an RMA number, please contact our Returns Department at (877)702-1308, option 4, or request an RMA online.

"Are there any items that cannot be returned?"

Service manuals and books are not returnable for any reason.

Parts that have been installed, welded, modified, cut, molded etc. may not be returned.

Tires and Wheels must be returned in the original packaging without being installed or mounted.

Electronics may not be returned. (i.e. diagnostic, chip technology etc.)

Price Match Guidance

Contact us prior to your purchase, we price match most online competitors. All orders must be placed with a Sales Professional by phone or email. To speak to a Sales Professional, call (877)702-1308.

All parts to be price matched must be in stock on the website of the competitor.

We do not match the price of parts that are out of stock or backordered.

We will price match the exact part and brand only.

Total price should include the part, core (when applicable), shipping and handling. All must be a part of the competitor's total price for the price match.

We do not price match local automotive retailers, such as O'Reilly, Napa, Auto Zone or Pep Boys etc.

We reserve the right not to price match.