Subject: Confirmation of DIRECTV Equipment Replacement
From: "DIRECTV Customer Service" <[email-masked]>
To: <[email-masked]>
Date: Sun, 30 Oct 2011 07:57:11 -0600

Dear Valued Customer,

Your replacement receiver order has been processed. You will receive additional notification once your item has been shipped, along with a tracking number for your shipment.

As you prepare for the arrival of your shipment, know that this replacement receiver will allow us to fulfill our goal of restoring your DIRECTV service as quickly as possible.

Before your replacement receiver arrives, here are some helpful reminders:

•

Do not return your cables, as you will need them for your replacement receiver.

•

You should be able to use your current white DIRECTV remote with your new receiver, and it's already programmed to your television.

•

Swap your old receiver with the new one and reconnect the cables in the same way, connecting the power last.

See your owner's manual for instructions.

1.

Once you reach the screen that starts with "To complete your
service activation..." call the number shown on the screen.

2.

Make sure you have the following information available: Receiver
ID#__________ Model __________ Access Card# __________

(These instructions will also be located inside your replacement receiver shipping box)

Don't forget that you can visit directv.com anytime to view and make changes to your current programming, services and equipment.

See the entire list of channels now available to you.

Account Number:

44432156

Update Account >>

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